The posting
If you're ready to take your career to the next level, we'd love to hear from you. As a trusted Toyota dealership serving the Wausau area, LeadCar Toyota Wausau’s mission is to provide exceptional vehicles and outstanding service while operating with honesty, integrity, and a commitment to customer satisfaction. Our success is built on the strength of our team, and we take pride in creating a workplace culture that values respect, teamwork, continuous learning, and professional growth.
We are seeking motivated individuals who share our dedication to delivering an exceptional customer experience and building lasting relationships within our community. If you're looking for a rewarding career with a respected organization that recognizes achievement and provides opportunities for advancement, we invite you to join our team and help drive our continued success!
Job Summary: Receives calls at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
Hours:
Rotating every other week:
Week 1 - Monday and Wednesday from 4:00pm to 6:00pm.
Week 2 - Monday, Wednesday, and Friday from 4:00pm to 6:00pm; and also Saturday from 9:00am - 4:00pm.
Essential Duties and Responsibilities:
- Operates a multi-line phone system
- Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly
- Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding
- Provides voicemail for callers if employee cannot be reached. Takes detailed messages when voicemail is not taken by caller and delivers message to appropriate party in a timely manner
- Greets showroom customers in a professional, friendly, hospitable manner and determines the nature of their visit
- Directs customers to the correct department, notifies the appropriate employee that a customer is waiting and introduces the customer to a salesperson
- Completes general accounting duties as assigned
- Assists with clerical duties as requested
- Assists General Manager with other projects and duties as assigned
- Maintains a professional appearance
- Assists Controller with other projects and duties as assigned
Qualifications:
- Must have excellent phone etiquette.
- Must have excellent verbal and written communication skills.
- Must possess exceptional interpersonal communication skills.
- Must be punctual.
- Must have working knowledge of MS Office and Excel.
- Must possess the ability to multitask.
- Must possess strong organizational skills.
- Must have the ability to speak clearly so others can understand you.
- Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Must have a professional appearance and manner.
- Previous accounting experience and/or education is preferred.
We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [email protected].
