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Open nowPosted 5 hours ago

ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

Trafilea39 open roles

Where
Remote job, Remote
Work mode
Remote
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Your applicationOpen nowORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGERTrafilea · Remote job, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Trafilea's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Trafilea postings stay open a median of 17 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 5 hours ago

Trafilea median: 17 days open

The posting

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

You won’t manage processes — you’ll build and optimize them at scale.

  • Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
  • Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
  • Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
  • Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
  • Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
  • Design packaging & subscription experiences that elevate brand perception and retention
  • Build and lead a high-performance team with full ownership of results
  • 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
  • 3+ years leading teams in complex, multi-market operations with full ownership of results
  • Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
  • Proven track record of improving operational KPIs such as:
  • On-time delivery
  • Backorders & partial orders
  • Shipping costs & efficiency
  • Customer experience metrics (NPS, detractors)
  • Advanced skills in data analysis and process optimization:
  • Excel / Google Sheets (formulas, pivot tables, data analysis)
  • Ability to turn data into decisions and scalable processes
  • Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
  • Strong understanding of last-mile delivery, carrier management, and international shipping operations
  • Experience leading or collaborating on systems improvements, automations, or ERP implementations
  • English: Intermediate to Advanced (written and spoken)
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Trafilea's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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