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Open nowPosted 78 days ago

Seasonal Quality Assurance Representative

TRANZACT13 open roles

Where
Kentucky, USA
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Your applicationOpen nowSeasonal Quality Assurance RepresentativeTRANZACT · Kentucky, USA

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 78 days ago

The posting

 

QA Representative (Seasonal) TRANZACT | Remote/Work From Home | Full-Time Hours, Temporary Duration: Through 12/8/2026, with possible extension into early 2027Schedule: Monday–Friday, 40+ hours/weekPay: $12.00–$13.00/hour

About the Role The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts. Key Responsibilities

Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards Search approved websites to verify the accuracy of information presented to customers Maintain a thorough understanding of the products and compliance requirements for assigned plans Document findings and provide clear, factual written explanations of conclusions Conduct sales/enrollment audits in response to allegations from internal and external sources

Required Qualifications

High school diploma or GED, or equivalent combination of education and experience 1+ year of customer service experience Basic computer skills with typing speed of at least 20 WPM Proficiency with Windows, Microsoft Office, email, and internet navigation Familiarity with contact management systems and internet software Strong written communication skills, including grammar, clarity, and the ability to present findings Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs) Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning Clear verbal communication skills, especially for phone/headset use

Preferred:

experience with insurance products (e.g., Medicare, life insurance)

Core Competencies

Ethics & Integrity – Treats others with respect; works with honesty and upholds organizational values Judgment & Reasoning – Makes sound, timely decisions and applies ethical reasoning to varied scenarios Quality & Accuracy – Demonstrates thoroughness and attention to detail; continuously improves performance Adaptability – Adjusts to changing priorities, competing demands, and unexpected situations Dependability – Reliable attendance, follows instructions, and takes ownership of tasks Communication – Writes and speaks clearly; adapts style to the audience

Additional Skills

Ability to work independently and multitask Strong problem-solving abilities Detail-oriented with a results-driven mindset

Supervisory Responsibility This position has no supervisory responsibilities.

By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Equal Opportunity Employer/Disability/Vet

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