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Open nowPosted 39 days ago

Seasonal (Temporary) Customer Service Call Center Agent

TRANZACT13 open roles

Where
Reno, NV, USA
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Your applicationOpen nowSeasonal (Temporary) Customer Service Call Center AgentTRANZACT · Reno, NV, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TRANZACT's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 39 days ago

The posting

  Seasonal Member Care Representative (Remote) Work From Home Seasonal (temporary) role ending 12/8/2026 or early 2027 (based on performance) This is not a typical customer service role.As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions. If you’re someone who is patient, detail‑oriented, and takes pride in guiding people through complex information with care and accuracy, this role may be a strong fit.

What You’ll Do

Handle inbound and outbound calls lasting 15–30 minutes Help members understand and confirm insurance application details Communicate clearly, calmly, and compassionately—especially with older adults Follow required scripts and compliance guidelines while sounding conversational Protect sensitive Personal Health Information (PHI) at all times Take ownership of each interaction to ensure members fully understand next steps

What This Role Requires

Comfort supporting customers who may feel anxious or confused Empathy, patience, and professionalism throughout long or consecutive calls Strong attention to detail and commitment to accuracy Ability to learn quickly and adapt to structured tools and systems Integrity and respect for confidentiality

Schedule & Work Environment

Full‑time, 8‑hour shifts Shifts between 8:00 am – 11:00 pm ET

Your most likely shift will be 12p-8:30pm EST

Weekend availability required (you will be working at least one weekend day) 100% remote with a private, quiet workspace Hard‑wired high‑speed internet required

What You Bring

High school diploma or equivalent 1+ year of customer service experience (phone‑based preferred) Clear and professional phone communication skills Comfort using multiple computer systems Ability to stay focused and engaged during high call volume

English and Bilingual candidates encouraged to apply. 👉 If you want meaningful seasonal work where your care and accuracy truly matter, we’d love to hear from you. $15.50 per hour  

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