The posting
TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.
Job Description:
Position Summary
The Housekeeper is responsible for maintaining the cleanliness, appearance, and overall presentation of the community’s interior and exterior common areas. This position plays an important role in creating a clean, welcoming, and well-maintained environment for residents, prospects, guests, and team members.
The ideal candidate is detail-oriented, dependable, professional, and takes pride in maintaining high standards of cleanliness. The Housekeeper must be able to work independently, prioritize daily responsibilities, and respond to the changing needs of a busy multifamily community.
Essential Responsibilities
- Clean and maintain all assigned common areas, including:Lobbies and entrywaysHallways and corridorsElevators and elevator lobbiesClubrooms and resident loungesFitness centersRestroomsLeasing office and model unitsPool and amenity areasStairwellsMail/package areasOther assigned community spaces
- Vacuum, sweep, mop, dust, sanitize, and polish surfaces as needed.
- Clean windows, glass doors, mirrors, fixtures, and other visible surfaces.
- Empty trash and recycling receptacles and ensure proper disposal.
- Maintain cleanliness of high-traffic areas throughout the day.
- Clean and prepare vacant apartment homes for move-in, including touch-up cleaning as assigned.
- Assist with apartment turnover cleaning and ensure homes meet established property standards prior to move-in.
- Maintain supplies, equipment, and cleaning materials in an organized and secure manner.
- Report damaged, broken, or unsafe conditions to management or maintenance immediately.
- Identify and report maintenance issues, leaks, lighting concerns, plumbing issues, or other property conditions observed during daily cleaning.
- Follow established cleaning schedules, checklists, and property standards.
- Assist with deep-cleaning projects, special events, resident events, and property inspections as needed.
- Maintain a professional appearance and courteous demeanor when interacting with residents, prospects, vendors, and team members.
- Protect resident privacy and maintain confidentiality while working in and around occupied apartment homes.
- Follow all company safety procedures, OSHA guidelines, and proper handling and storage procedures for cleaning chemicals.
- Perform other duties and special projects as assigned by management.
Customer Service Expectations
The Housekeeper is a visible representative of the property and is expected to:
- Maintain a friendly, professional, and approachable demeanor.
- Acknowledge residents and guests when encountered throughout the community.
- Respond courteously to resident questions and direct requests to the appropriate team member when necessary.
- Maintain a clean, organized, and professional appearance at all times.
- Demonstrate pride of ownership and treat the community as if it were their own.
Qualifications
- Previous housekeeping, janitorial, hospitality, hotel, or multifamily experience preferred.
- High school diploma or equivalent preferred.
- Ability to follow written and verbal instructions.
- Strong attention to detail and cleanliness standards.
- Ability to work independently with minimal supervision.
- Ability to prioritize tasks and manage time effectively.
- Dependable and punctual with a strong attendance record.
- Ability to interact professionally with residents, guests, and team members.
- Must be able to safely use common cleaning equipment and chemicals.
Physical Requirements
The position requires frequent physical activity, including:
- Standing and walking for extended periods.
- Bending, stooping, kneeling, reaching, and climbing stairs.
- Lifting and carrying cleaning supplies and equipment.
- Pushing and pulling cleaning carts and equipment.
- Ability to lift and carry up to approximately 25–50 pounds, as required by the position.
- Ability to work indoors and outdoors and in varying temperatures and conditions.
Performance Expectations
Success in this position will be measured by:
- Consistent cleanliness and presentation of assigned areas.
- Completion of daily cleaning assignments and schedules.
- Attention to detail and adherence to property standards.
- Timely reporting of maintenance and safety concerns.
- Professional interaction with residents, guests, and team members.
- Reliability, punctuality, and attendance.
- Proper use and care of company equipment and supplies.
- Ability to maintain high standards during apartment turnovers and property inspections.
The Housekeeper is expected to contribute to a clean, safe, welcoming, and professionally maintained community while supporting the property’s overall resident experience and operational goals.
Benefits as a TRGM Employee:
- Base Salary + Performance Bonus.
- Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
- The benefits package includes 100 percent employer-paid life and disability insurance.
- Employer Matching 401k
- Employee Engagement and Wellness programs.
- Company-paid PTO
- Opportunities for Professional Development and Tuition Reimbursement.
TRG Management is proud to be an Equal Opportunity Employer.
We are a Drug-Free Workplace.
