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Open nowFirst seen 3 days ago

German speaking Customer Support Agent - Banking

Triskel Consulting23 open roles

Where
Msida, Malta
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Your applicationOpen nowGerman speaking Customer Support Agent - BankingTriskel Consulting · Msida, Malta
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Triskel Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

Triskel Consulting median: 1 days open

The posting

Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients' financial situation. Responsibilities:

  • Provide professional customer service for inquiries about company products and services
  • Open client accounts according to guidelines
  • Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
  • Maintain in-depth knowledge of company products and services for accurate information
  • Identify selling opportunities based on customer needs
  • Handle card cancellation and blocking requests
  • Issue new cards and handle renewals
  • Process transactions and outgoing payments accurately in company systems
  • Adhere to company policies, security guidelines, and industry standards
  • Keep required records
  • Assist with data gathering through phone, email, and chat
  • Support invoicing and payment allocation according to company policies
  • Assist with administrative tasks following company instructions
  • Communicate and collaborate with country coordinators and other departments
  • Monitor loan repayments and allocate payments in records
  • Perform other ad hoc duties as assigned.

Requirements:

  • Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent
  • University degree in Banking, Financial Services or other related areas
  • Native or fluent level of German along with a fluent level of English (both spoken and written)
  • Strong communication skills, both verbal and written
  • Computer literacy
  • Team player, eager to learn and grow within the industry.
  • Customer oriented
  • Willingness to learn and expand horizons
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