Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 212 days ago

Technical Account Manager

truleo6 open roles

Where
Greenville, South Carolina, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Account Managertruleo · Greenville, South Carolina, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on truleo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 212 days ago

The posting

About TRULEO

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows—from report writing to generating department intelligence—and helps agencies solve more cases with AI-powered witness interviews and case summarizations.

We're on a mission to safeguard community trust in law enforcement by developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission. We offer competitive salaries, benefits, and equity—and the opportunity to do the most impactful work of your career.

About the Role

We're looking for a Technical Account Manager (TAM) based in the Greenville, SC area with a background in law enforcement or public safety, to serve as the on-the-ground connection between TRULEO and our partner agencies. In this role, you will be embedded within law enforcement departments, working side by side with command staff, IT teams, and end users to ensure TRULEO's platform is successfully implemented, maintained, and optimized.

You'll be part of TRULEO's Customer Success team, ensuring agencies experience measurable value from our Agentic AI platform. You'll bridge the gap between field operations and TRULEO's internal teams—helping troubleshoot issues, deploy updates, train users, and identify opportunities for improvement.

This is a field-based, relationship-driven role requiring approximately 75% travel to partner agencies throughout the surrounding region. Candidates must be located in or willing to relocate to the Greenville, SC area and will be required to attend in-person staff meetings at our office periodically.

This role is ideal for someone who understands law enforcement workflows, is comfortable with technology, thrives in a travel-intensive environment, and is motivated by mission-focused work.

What You'll Do

Customer Support & Troubleshooting

  • Serve as the primary technical point of contact for assigned departments, providing in-person and virtual support to command staff, analysts, and administrators.
  • Partner with agency IT teams to integrate TRULEO with existing systems such as RMS, CAD, or evidence management platforms.
  • Diagnose and resolve technical issues or escalate them in collaboration with TRULEO's Engineering and Product teams.
  • Maintain accurate records of support activity and system configurations.
  • Act as the first point of contact for technical issues and ensure rapid resolution in collaboration with TRULEO's engineering and support teams.

Training & Enablement

  • Deliver onboarding and refresher training (both virtual and on-site) tailored to agency staff roles.
  • Develop and execute "Train the Trainer" programs to scale internal enablement within agencies.
  • Communicate new product features, platform enhancements, and workflow improvements to drive adoption.
  • Update and maintain onboarding documentation and training materials.

Cross-Functional Collaboration & Feedback Loop

  • Collaborate with Customer Success, Product, and Engineering to document pain points and identify opportunities for product improvement.
  • Provide field feedback to help inform roadmap priorities.
  • Support testing and rollout of new features with key customer partners.
  • Advocate for the voice of the user—ensuring frontline feedback informs product and support decisions.

90-Day Success Plan

First 30 Days: Build foundational knowledge of TRULEO's platform, workflows, and support model.

Key Actions:

  • Shadow Customer Success Managers (CSMs) and observe agency trainings.
  • Join onboarding and troubleshooting sessions with assigned agencies.
  • Connect with cross-functional teams to understand internal processes.
  • Review and update onboarding documentation.

Deliverables:

  • Train 3+ agencies (with CSM support).
  • Schedule regional training with the Customer Success team.
  • Update onboarding docs and create a categorized enablement library.

First 60 Days: Take ownership of assigned agencies and begin leading enablement independently.

Key Actions:

  • Deliver consistent technical support and training sessions.
  • Lead monthly best-practice webinars for agency admins.
  • Publish admin-level troubleshooting workflows.
  • Create 3 customer-facing enablement resources.
  • Partner with Product and Support to identify process improvements.

Deliverables:

  • Host internal "train-back" session for CSMs.
  • Update core training decks and documentation.
  • Log agency feedback and friction points for Product review.

First 90 Days: Drive adoption, elevate the customer experience, and represent TRULEO in the field.

Key Actions:

  • Own technical relationships with assigned agencies.
  • Lead regional and in-service trainings across multiple departments.
  • Collaborate with Product, Engineering, and Marketing on feedback and enhancements.
  • Track success metrics including onboarding time, adoption rate, and satisfaction scores.

Deliverables:

  • Complete one regional training event and one non-regional in-service training.
  • Launch a monthly training calendar with recurring webinars.
  • Maintain a live internal knowledge base for CSM and agency use.

Who You Are

  • Former law enforcement officer or public safety professional with strong understanding of agency operations, technology, and workflows.
  • 3+ years of experience in technical account management, customer success, or implementation (preferably in SaaS or public safety tech).
  • Strong technical acumen; comfortable working directly with IT teams, system integrations, and data management.
  • Excellent communicator capable of engaging credibly with chiefs, analysts, and system administrators.
  • Hands-on problem solver with a service-oriented mindset and a high degree of initiative.
  • Based in the Greenville, SC area, with ability and willingness to travel up to 75% to customer sites throughout the region.
  • Available to attend periodic in-person staff meetings at the Greenville office.
  • Bachelor's degree in Criminal Justice, Information Technology, or related field preferred (or equivalent experience).

Why Join TRULEO

  • Use your law enforcement or public safety experience to help agencies harness Agentic AI for community trust and operational excellence.
  • Be part of a mission-driven team improving public safety technology from the inside out.
  • Competitive salary, benefits, and equity potential.
  • Collaborate with passionate technologists, engineers, and public safety experts.
  • Make a tangible difference in how departments work, communicate, and serve their communities.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against truleo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on truleo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    truleo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.