The posting
Are you an experienced administrator, customer service professional, parts interpreter, or technician looking for a flexible role in a supportive service environment?
We are seeking a Service Advisor to join our Townsville Service team on a permanent part-time basis. This role combines customer service, service coordination, parts support and administration, helping ensure our customers receive outstanding service from their initial enquiry through to job completion.
The position is offered at 22.5 hours per week, equivalent to three full working days. We are flexible in how these hours are worked and can accommodate arrangements across up to five days per week to suit school hours or other personal commitments.
About the Role
As the first point of contact for our service customers, you will play a key role in coordinating service activities, supporting technicians, assisting with parts enquiries and helping keep our workshop operating efficiently.
Working closely with the Service Manager, technicians, customers and internal stakeholders, you will be responsible for a broad range of customer service, administration and service coordination duties.
Key Responsibilities
- Managing incoming customer service enquiries via phone and email
- Providing customers with product information, service updates and support
- Creating, scheduling and coordinating service work orders
- Preparing job cards and assisting with technician scheduling
- Following up with customers regarding completed service work where required
- Preparing customer quotations in consultation with the Service Manager
- Interpreting parts requirements and identifying the correct parts for customer and workshop needs
- Assisting customers with parts enquiries and product support
- Processing spare parts orders and coordinating supply to customers and technicians
- Liaising with suppliers and internal teams to ensure parts availability for scheduled work
- Ordering, receipting and coordinating machinery, spare parts and workshop consumables
- Organising transport for machine deliveries and customer collections
- Ensuring all work orders are accurately maintained and updated
- Assisting with purchase orders, invoicing and completed job cards
- Monitoring service workload and assisting to manage workshop capacity and workflow
- Processing cash sales, payments and associated documentation
- Providing general administrative support to the Service team
- Assisting with workshop-related administrative activities including machine tagging, machine movements and consumable management
- Maintaining a strong focus on workplace health, safety and environmental requirements
About You
To be successful in this role, you will be organised, customer-focused and capable of managing multiple priorities within a busy service environment.
Ideally, you will bring:
- Experience in administration, service coordination, customer service or a similar support role
- Strong communication and interpersonal skills
- A professional and friendly phone manner
- Excellent organisational skills and attention to detail
- Strong computer skills, particularly within Microsoft Office applications
- Sound numeracy and literacy skills
- The ability to prioritise tasks and work effectively under pressure
- A proactive approach and willingness to support a team environment
- The ability to work independently while also contributing to team success
- Experience with parts interpretation or spare parts sales would be highly regarded
- A mechanical aptitude or technical understanding of equipment and machinery would be advantageous
- Experience in a workshop, automotive, agricultural, turf care, construction equipment or related service environment would be highly regarded
- Experience with ServiceMax or similar service management systems would be advantageous
What We Offer
- Permanent part-time position
- Genuine flexibility around working hours
- School-hours-friendly scheduling options
- Supportive and collaborative team environment
- Opportunity to work with a respected industry-leading brand
- Diverse role offering customer service, administration and parts coordination responsibilities
If you're looking for a varied and rewarding role where you can utilise your customer service, administration and parts interpretation skills while enjoying genuine work-life balance, we'd love to hear from you.
Only shortlisted candidates will be contacted.
