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Open nowFirst seen 29 hours ago

Bilingual Customer Experience Representative

tti1 open role

Where
Toronto Headquarters
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Your applicationOpen nowBilingual Customer Experience Representativetti · Toronto Headquarters

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. tti postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 29 hours ago

tti median: 1 days open

The posting

At TTI, people come for the opportunity and stay for the culture!

Job Description:

Bilingual Customer Experience Representative

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

  • Provide support and build solid relationships with our customers and sales team
  • Perform accurate on-time order entry with 24 hours turnaround time
  • Own your order. Make sure it is precise in terms of products and prices.
  • Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
  • Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
  • Collaborate on cross functional tasks whenever required

What You Will Bring

  • Proficiency in written and oral French and English
  • Minimum 1 year of experience in a Customer Service role
  • Undergraduate degree or college diploma
  • Good working knowledge and proficiency in Microsoft Office
  • Experience with Genesys, Cloud and Oracle is an asset

What You Will Benefit From

  • Extensive health benefits, including vision and dental care
  • Retirement Savings Plan with Employer Matching Contributions
  • Competitive Base Salary - $48,000 per annum
  • Paid time off and employee discount programs
  • Annual $500 Wellness Program allowance

Visit our: Company Website, LinkedIn and Instagram today

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

__________________________________________________________________________

Représentant Clientèle Bilingue

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1

À propos de TTI Canada

Êtes-vous prêt à montrer la voie en créant un environnement de travail stimulant au sein d'une entreprise leader mondial dans le domaine des outils électriques, des accessoires et des outils à main? Chez TTI, nous sommes réputés pour nos produits innovants, nos marques de renommée mondiale et notre engagement sans faille envers l'excellence opérationnelle. Avec des marques emblématiques telles que Milwaukee®, nous ne nous contentons pas d'offrir des performances exceptionnelles, nous veillons également à offrir des perspectives de développement exceptionnelles à nos employés. Si vous êtes passionné par l'idée de construire votre carrière dans un environnement dynamique et en constante évolution, nous voulons vous rencontrer! Chez TTI, la culture est le moteur de la performance et est au cœur de tout ce que nous faisons. Nous sommes rapides, innovants et en constante évolution, mais surtout, nous sommes une équipe qui célèbre ensemble le succès. Nous récompensons la pensée créative et encourageons votre développement personnel. Rejoignez-nous pour créer une culture qui favorise la durabilité, la croissance et le leadership.

Avec notre équipe de Milwaukee, nous recherchons des personnes passionnées et motivées pour faire évoluer notre marque. Notre culture repose sur le respect, l'intégrité et la responsabilité sociale, et nos collaborateurs sont au cœur de notre succès. Que vous soyez débutant ou que vous ayez plusieurs années d'expérience, nous vous accompagnons dans votre développement. Ici, vous aurez la possibilité de prendre des initiatives, de stimuler l'innovation et d'avoir un impact. Milwaukee est plus qu'un simple lieu de travail, c'est un endroit où les carrières s'accélèrent et où le potentiel se libère.

Description du Poste

Nous recherchons une personne enthousiaste et expérimentée pour occuper le poste de chargé(e) de l'expérience client. Le/la chargé(e) de l'expérience client sera chargé(e) d'offrir un service d'excellence à tous nos clients, tant en interne qu'en externe. Le/la candidat(e) retenu(e) fera preuve de curiosité intellectuelle, d'un sens de l'organisation, d'enthousiasme, d'un esprit d'équipe et d'une volonté de réussir.

Vos Missions

  • Assurer le suivi des commandes et établir des relations solides avec nos clients et notre équipe commerciale
  • Saisir les commandes avec précision et dans les délais, en respectant un délai d'exécution de 24 heures
  • Assumer la responsabilité de votre commande. Vérifier qu'elle est exacte en termes de produits et de prix.
  • Informer les clients par e-mail des détails de leur commande, tels que le numéro de commande, les prix unitaires, le niveau des stocks, les dates d'expédition et tout retard prévu.
  • Assister le service client par e-mail et par téléphone pour les demandes relatives aux commandes (délai de livraison/suivi), aux prix et à la disponibilité, ainsi qu'aux informations de base sur les produits
  • Collaborer à des tâches transversales chaque fois que cela est nécessaire

Ce que vous apportez

  • Aptitude à communiquer en Français et en Anglais, à l'écrit comme à l'oral
  • Au moins 1 an d'expérience dans un poste de service à la clientèle
  • Licence ou diplôme d'études supérieures
  • Bonne maîtrise de Microsoft Office
  • Une expérience avec Genesys, Cloud et Oracle est un atout

Ce dont vous bénéficierez

• Comprehensive health benefits, including vision and dental care

• Retirement Savings Plan with employer matching contributions

• Competitive base salary—$48,000 per year

• Paid time off and employee discount programs

• Annual $500 wellness program allowance

Visitez aujourd'hui notre: Site Web, LinkedIn et Instagram

La diversité, l'équité et l'inclusion sont au cœur des valeurs de TTI. Grâce à notre engagement en faveur d'un lieu de travail multiculturel et inclusif, nos collaborateurs constituent notre avantage concurrentiel. Nous favorisons un environnement inclusif où la diversité est valorisée et où tous les employés se sentent en sécurité pour apporter leurs idées, partager leurs expériences et représenter leurs origines diverses afin d'innover et de résoudre des problèmes complexes en tant qu'équipe. Nous soutenons et répondons activement aux divers besoins de notre équipe, créant ainsi un espace stimulant où chacun peut s'épanouir.

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