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Open nowFirst seen 3 days ago

Customer Support Executive / Sales Support Executive

TTUKoffer137 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support Executive / Sales Support ExecutiveTTUKoffer · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TTUKoffer's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 3 days ago

The posting

Customer Support Executive / Sales Support Executive

Remote | Malaysia Payroll | Serving US Market

Position Overview

We are hiring a Customer Support Executive / Sales Support Executive for a cross-border business serving the US market.

This is a fully remote role, with employment and payroll managed under a Malaysia-based entity. The role focuses on customer communication, platform support, and basic sales assistance.

Key Responsibilities

Customer Support & Communication

  • Respond to customer inquiries via website, social media, and instant messaging platforms
  • Communicate primarily in English, with support in Chinese and Malay when needed
  • Provide product information, order assistance, and after-sales support
  • Maintain positive customer relationships to improve satisfaction and repeat purchases

Sales Support

  • Assist the sales team with lead follow-up and basic customer outreach
  • Record and manage customer information and sales leads
  • Support basic business communication and quotations using provided templates

Operational Support

  • Organize customer FAQs and standard response templates
  • Maintain basic data records and submit daily/weekly reports
  • Participate in simple process optimization tasks as required

Requirements

  • Fluent written English (primary working language)
  • Good Chinese communication skills; Malay is a plus
  • Experience in customer service, sales support, or e-commerce operations is preferred
  • Familiar with social media platforms and online communication tools
  • Basic computer skills (Google Docs, Excel, CRM systems, etc.)
  • Strong communication skills with a customer-oriented mindset

Working Hours

  • Partial overlap with US time zones is required
  • Shift-based or flexible scheduling available
  • For higher-complexity tasks, US time zone alignment may be adjusted on a phased basis

Employment & Compensation

  • Remote position
  • Malaysia payroll
  • Monthly salary range: MYR 4,000 – 6,000
  • Payment cycle: Monthly
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TTUKoffer's form

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  4. Every reply, sorted

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