The posting
Job Title
Country General Manager – Thailand (Restaurant Franchise Expansion)
Location
Thailand (Based in Thailand; frequent international travel required)
Reporting To
General Manager, Overseas Business Division
Company Overview
A rapidly growing international Chinese restaurant group is seeking a highly experienced Country General Manager to lead its Thailand market expansion.
The brand operates over 2,600 locations across 360+ cities globally and is recognized as one of the fastest-growing players in the quick-service restaurant industry. The company manages a fully integrated business model covering franchise management, product development, supply chain, and restaurant operations.
With strong international momentum, Thailand is positioned as a key strategic growth market.
Position Overview
The Country General Manager will be fully responsible for building and scaling the franchise system in Thailand. This role requires a strategic leader with deep franchise expertise, strong local market knowledge, and proven cross-border management experience.
The successful candidate will drive market entry strategy, franchise development, operational excellence, brand localization, and team building to achieve 3–5 year growth objectives.
Key Responsibilities
Franchise Strategy & Development
- Develop 3–5 year franchise expansion strategy for Thailand
- Design differentiated market entry plans and annual development targets
- Build and manage local franchise development networks
- Lead franchise partner sourcing, qualification, and contract negotiation
Franchise Policy & Investment Model
- Optimize investment model and revenue-sharing mechanisms
- Strengthen brand attractiveness and franchisee retention
Store Development & ROI Management
- Oversee site selection evaluation and approval
- Ensure build-out standards and pre-opening execution
- Monitor single-store return on investment
Operations & Performance Management
- Supervise SOP implementation
- Improve operational efficiency via training, store audits, and data monitoring
- Establish franchisee tier management system
- Organize franchise summits and performance reviews
Localization & Brand Development
- Drive product localization (taste adaptation, religious considerations, etc.)
- Collaborate with R&D on menu optimization
- Develop regional marketing strategies
- Oversee social media strategy and KOL partnerships
Risk & Compliance
- Establish crisis management protocols
- Manage major customer complaints and public relations issues
- Ensure compliance with local regulations (food safety, labor law, tax)
Team Leadership
- Build and lead local teams (franchise development, operations, construction)
- Establish KPI and performance evaluation systems
- Align local execution with HQ strategic objectives
Requirements
- Bachelors degree or above (MBA preferred)
- 10+ years in chain restaurant industry
- 5+ years senior leadership experience in multinational franchise systems
- Deep expertise in full franchise lifecycle (development, construction, operations)
- Strong knowledge of Thailands business ecosystem and regulatory environment
- Data-driven decision-making capability
- Proven cross-cultural leadership experience
- Ability to align HQ strategy with local execution
Compensation
- Annual salary: Open (based on experience)
- Monthly reference range: RMB 30,000 – 60,000 equivalent
- Equity incentive plan
- Senior international leadership career path



