The posting
About the Team
The Centers Operations division is responsible for the day-to-day delivery of the TUMO learning experience across all Armenia centers. The team ensures that students move smoothly through TUMO’s learning model - combining self-learning, workshops, and project labs - while maintaining a structured, supportive, and engaging environment.
About the role
The TUMO Center Manager is responsible for the overall leadership, operations, and performance of a TUMO Center. This role ensures the delivery of an exceptional learning experience by leading a multidisciplinary team, maintaining operational excellence, fostering strong community partnerships, and supporting the successful implementation of TUMO's educational model.
Responsibilities
Operational leadership
- Lead the day-to-day operations of the TUMO Center, ensuring efficient, high-quality service delivery.
- Ensure the effective use of center resources, including staff, facilities, technology, and equipment.
- Implement and uphold TUMO policies, procedures, and operational standards.
- Monitor center performance through key operational and educational metrics and implement improvement plans as needed.
- Prepare regular reports and updates for the executive team on center performance and operational priorities.
- Collaborate with cross-functional teams—including Operations HQ, IT, Facilities, and Communications—to optimize center performance and ensure organizational alignment.
- Ensure compliance with health, safety, and security standards, maintaining a safe and welcoming environment for students, staff, and visitors. Team Leadership & People Management
- Recruit, onboard, develop, and retain a high-performing team of coaches, workshop leaders, and administrative staff.
- Foster a collaborative, inclusive, and accountable workplace culture aligned with TUMO's values.
- Provide regular coaching, mentoring, and performance feedback to support professional growth.
- Conduct performance evaluations and address performance concerns in a timely and constructive manner.
- Support succession planning and professional development initiatives.
- Lead change effectively by communicating organizational priorities and engaging staff in continuous improvement efforts. Student Experience & Engagement
- Foster an engaging, inclusive, and student-centered learning environment.
- Oversee student recruitment, onboarding, engagement, and retention initiatives.
- Monitor student attendance, participation, satisfaction, and performance metrics, identifying opportunities for improvement.
- Address student and parent concerns promptly and professionally.
- Work closely with the Operations HQ teams to ensure students receive a high-quality learning experience. Educational Program Implementation
- Ensure the successful implementation and consistent delivery of TUMO's educational programs and learning model.
- Support the rollout of new educational initiatives, curriculum updates, and learning methodologies in collaboration with the Operations HQ team.
- Monitor the impact of educational improvements and provide feedback to support continuous program enhancement.
- Ensure staff understand and effectively implement educational standards and best practices. Community Engagement & External Relations
- Build and maintain strong relationships with local communities, schools, municipalities, universities, industry partners, and other stakeholders.
- Represent TUMO at community events, meetings, conferences, and outreach initiatives.
- Host visitors, partners, donors, and delegations, serving as an ambassador for TUMO's mission and programs.
- Promote awareness of TUMO's educational opportunities within the local community. Technology, Facilities & Infrastructure
- Ensure that technology infrastructure, equipment, and learning spaces support uninterrupted educational activities.
- Coordinate with IT and Facilities teams to resolve technical and operational issues in a timely manner.
- Monitor the condition of facilities and recommend improvements that enhance the student and staff experience.
- Ensure compliance with safety, maintenance, and operational standards. Planning & Resource Management
- Support annual operational planning and budgeting processes.
- Monitor operational expenditures and ensure responsible use of resources.
- Identify opportunities to improve operational efficiency while maintaining high-quality services.
- Coordinate resource planning to support current and future center needs.
Qualifications
- Bachelor's degree is mandatory. Master's degree is an advantage.
- 5+ years of demonstrated experience leading and managing multidisciplinary teams.
- Proven ability to motivate, coach, and develop people toward shared goals.
- Strong strategic thinking and problem-solving skills with the ability to prioritize effectively in a dynamic environment.
- Excellent organizational and project management skills.
- Strong analytical skills with the ability to use data to inform decision-making.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Outstanding written, verbal, and presentation skills in both Armenian and English.
- Ability to thrive in a fast-paced, evolving organization while managing multiple priorities.
Benefits
- Health Insurance and discounted travel insurance
- Assistance with work permit and opening a bank account if needed
- Extra New Year paid holidays: 3rd, 4th and 5th of January
- 5 days of Personal Leave
- Birthday Leave



