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Open nowPosted 12 hours ago

Telecom Analyst

Turning Point Global Solutions4 open roles

Where
Rockville, MD
Work mode
Hybrid
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Your applicationOpen nowTelecom AnalystTurning Point Global Solutions · Rockville, MD

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The clock on this job

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Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 12 hours ago

The posting

About the Role

Turning Point Global Solutions is seeking a Telecom Analyst to provide front-line support for a help desk supporting telecom ordering and a Telecom Expense Management System (TEMS). As the first point of contact for users, the analyst will resolve issues promptly and provide key data for management reporting.

  • Location: Hybrid (Rockville, Maryland)
  • Employment Type: Full-Time
  • Clearance: Ability to qualify for Public Trust

What You’ll Do

  • Provide front-line technical support, helping users resolve issues with the TEMS systems.
  • Serve as the first point of contact for users.
  • Log, track, and ensure issues are resolved promptly.
  • Provide data and information for management reporting.
  • Update Help Desk Standard Operating Procedures (SOPs).
  • Perform a variety of TEMS configuration activities.

What We’re Looking For

  • Minimum of a High School diploma with 2 years of experience, or an equivalent combination of education and training. An Associate's degree is preferred.
  • 2+ years of help desk or customer service experience, preferably supporting telecom or TEM systems.
  • Experience with ticketing systems and proficiency in Microsoft Office (Word, Excel, Outlook).
  • Excellent communication, customer service, attention to detail, and data entry skills.
  • Ability to qualify for a Public Trust clearance.
  • Experience supporting federal government telecom or IT programs.
  • Familiarity with telecom ordering processes.

What’s in It For You?

  • Competitive salary with annual performance bonus and annual merit increases.
  • Comprehensive health benefits fully funded by the company for employees.
  • 401(k) retirement plan with company match.
  • Paid time off plus holidays.
  • Professional development opportunities.
  • A collaborative and inclusive work culture.
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