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Open nowPosted 11 hours ago

Customer Support Advisor

Uberall10 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Support AdvisorUberall · Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Uberall's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Uberall postings stay open a median of 16 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 11 hours ago

Uberall median: 16 days open

The posting

About the Role

We are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat!

You will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.

Your Responsibilities

- Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction

- Escalate bugs through the right internal channels (e.g. Jira) and teams

- Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation

Your Profile

- Experience in Customer or Technical Support, preferably in a B2B SaaS environment

- Excellent written and spoken English

- Able to work independently and comfortable working remotely

- Motivated by finding great solutions for customers, with a truly service-oriented approach

- Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized

- Ideally, experience with ticketing and CRM systems (e.g. Jira, Salesforce)

- Good level working with Excel or Google Sheets

- Experience working in an international team

- Open to new ideas and approaches

- Comfortable researching new issues

- Access to a strong and reliable internet connection at home

- Some completed college education

- Eligible to work in the Republic of the Philippines

Bonus Points

- Basic MySQL skills, including writing and updating queries

- Understanding of HTML, CSS, and JavaScript, and able to troubleshoot browser errors

- Previous experience with APIs, including working in Postman

- Basic understanding of location management on networks such as Google and Facebook

From $25, paid onceGet the CV for this job

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  1. A CV for this posting

    Written against Uberall's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Uberall's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Uberall's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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