Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 131 days ago

Network Support Specialist

Ubiquiti173 open roles

Pay
$50,000 – $75,000 a year
Where
Chicago, IL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowNetwork Support SpecialistUbiquiti · Chicago, IL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ubiquiti's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Ubiquiti postings stay open a median of 57 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 131 days ago

Ubiquiti median: 57 days open

The posting

About Ubiquiti

At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.

The Role

We are looking for a technically curious and customer-focused Rapid Response Support Specialist to join our Site Support team. In this role, you will serve as a first point of technical triage for incoming support calls, helping customers quickly establish impact, gather critical information, and determine the most efficient path toward resolution.

This role is not solely focused on resolving every issue during the initial interaction. Instead, you will be responsible for identifying the severity of each issue, collecting high-value technical details, resolving straightforward issues when possible, and ensuring that more complex cases are escalated with the right context for the assigned engineer.

You will play a critical role in improving the customer experience by setting clear expectations, reducing back-and-forth, and ensuring that escalated cases contain the information needed for efficient troubleshooting. The ideal candidate is calm under pressure, technically sharp, highly organized, and able to communicate clearly with both customers and internal teams.

What You’ll Do

  • Triage incoming support calls, callback requests, and follow-ups based on urgency, customer impact, and support eligibility
  • Assess issue severity, identify urgent or business-critical issues, and route cases to the appropriate engineer or escalation path
  • Resolve simple issues during the initial interaction when possible while gathering key technical details for more complex cases
  • Collect and document relevant evidence, including support files, screenshots, logs, device details, timestamps, network information, and customer impact
  • Set clear expectations with customers regarding next steps, follow-up communication, and escalation requirements
  • Summarize and hand off cases clearly so assigned engineers have the context needed to troubleshoot efficiently
  • Identify potential bugs, regressions, unexpected behavior, or product issues that may require Development, QA, or Product review

What We’re Looking For

  • Strong interest in networking technology, Ubiquiti products, and customer support
  • Foundational to intermediate understanding of networking concepts such as TCP/IP, routing, switching, VLANs, DHCP, DNS, VPNs, wireless connectivity, and firewalls
  • Ability to quickly assess customer impact and distinguish between critical, high-priority, standard, and informational issues
  • Strong troubleshooting mindset with the ability to ask focused questions, collect useful information, and document findings clearly
  • Excellent verbal and written communication skills, especially when handling urgent or frustrated customers
  • Ability to stay calm, organized, and professional in a fast-paced support environment
  • Collaborative mindset with a strong sense of ownership over both Customer Experience and User Experience

Ideal Education and Experience

  • 1–3+ years of experience in technical support, help desk, network support, NOC, managed services, or a similar technical customer-facing role
  • Hands-on experience troubleshooting networking, wireless, security, camera, VoIP, access control, or business IT environments preferred
  • Experience working with ticketing systems, support queues, call handling, or escalation workflows
  • Familiarity with collecting logs, support files, screenshots, packet captures, or other diagnostic evidence preferred
  • Relevant certifications such as Network+, CCNA, Ubiquiti certifications, or equivalent practical experience are a plus
  • Prior experience supporting business, enterprise, MSP, or multi-site customer environments is preferred

Benefits

  • Latest Ubiquiti gear to build and maintain a home lab
  • Fully paid, high-coverage medical, dental, and vision insurance
  • Opportunity to directly influence products used by millions worldwide
  • Flexible, hybrid work environment

Salary Range

$50,000–$75,000, depending on experience, technical background, and qualifications.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Ubiquiti's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Ubiquiti's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Ubiquiti's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.