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Open nowPosted 3 hours agoWe saw it 80 min after it went up

Técnico Apoyo CIS Informática

UDEM95 open roles

Where
San Pedro Garza García, Nuevo León, México
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Your applicationOpen nowTécnico Apoyo CIS InformáticaUDEM · San Pedro Garza García, Nuevo León, México

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on UDEM's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. UDEM postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted 3 hours ago

UDEM median: 6 days open

The posting

La Universidad de Monterrey, basada en su inspiración católica, valores y excelencia académica, forma integralmente a la persona para que contribuya a la construcción de una sociedad sostenible, trascienda en el servicio a los demás y alcance su plenitud.

Tu talento puede inspirar a toda una comunidad, estamos buscando:

Técnico Apoyo CIS Informática

Objetivo:

Proporcionar un soporte técnico eficiente y efectivo a la comunidad UDEM, garantizando la disponibilidad y el funcionamiento óptimo de los sistemas y tecnologías utilizados en la institución, incluyendo la resolución de problemas, la asistencia en el uso de hardware y software, y la

promoción de un entorno tecnológico que facilite las actividades académicas y administrativas.

Responsabilidades principales:

• Brindar soporte técnico de primer nivel vía teléfono, chat y correo electrónico.

• Atender y dar seguimiento a incidentes y solicitudes de usuarios.

• Registrar, categorizar y documentar correctamente los tickets de soporte.

• Diagnosticar problemas de hardware, software, conectividad y acceso a servicios.

• Apoyar en problemas relacionados con Windows, Microsoft 365, correo electrónico, Teams, OneDrive, navegadores, Wi-Fi, VPN, impresoras y periféricos.

• Apoyar en restablecimiento de contraseñas y problemas de acceso a cuentas.

• Guiar al usuario paso a paso para resolver problemas técnicos.

• Escalar casos a segundo nivel cuando sea necesario.

• Mantener informado al usuario sobre el avance de sus solicitudes.

• Cumplir con procedimientos, tiempos de atención y niveles de servicio establecidos.

• Instalación de aplicaciones diversas

Estudios Académicos:

Carrera técnica, licenciatura o ingeniería en Sistemas, Informática, Tecnologías de Información o área relacionada.

Habilidades Requeridas:

• Experiencia en soporte técnico, Help Desk, Service Desk o atención a usuarios.

• Conocimientos intermedios de Windows, Mac OS y Microsoft 365.

• Conocimientos básicos de redes: Wi-Fi, IP, DNS, DHCP y VPN.

• Active Directory

• Facilidad para utilizar herramientas de soporte remoto y sistemas de tickets.

• Buena redacción y ortografía.

• Disponibilidad para brindar atención por diferentes canales: llamada, chat y correo electrónico.

• Herramientas de Tickets

• 1-3 años de experiencia

Ofrecemos:

Prestaciones de ley y tarjeta de restaurante (Subsidiada al 80%). Después de 3 meses prestaciones superiores.

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One press. We do the rest.

  1. A CV for this posting

    Written against UDEM's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on UDEM's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    UDEM's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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