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Open nowPosted 15 hours ago

Customer Service Officer

Unique Sint-Niklaas

Where
Sint-Niklaas, Belgium
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Your applicationOpen nowCustomer Service OfficerUnique Sint-Niklaas · Sint-Niklaas, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Unique Sint-Niklaas's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 15 hours ago

The posting

Als Customer Service Medewerker ben je een cruciale schakel tussen onze klanten, interne afdelingen en logistieke partners. Je werkt in een complexe B2B-omgeving waar nauwkeurigheid, snel schakelen en oplossingsgericht denken essentieel zijn.

Je staat dagelijks in voor:

  • Het verwerken en opvolgen van orders, retours en transportaanvragen volgens de GDP-richtlijnen.
  • Het onderhouden van professioneel contact met nationale en internationale klanten.
  • Het analyseren van klantvragen en het bieden van doordachte oplossingen.
  • Het opvolgen en afhandelen van klachten op een professionele manier.
  • Het beheren van klantvoorraden en het bewaken van een correcte administratieve flow.
  • Het verwerken van facturen en creditnota's.
  • Het afstemmen met verschillende interne stakeholders om dossiers vlot te laten verlopen.
  • Het meedenken over procesverbeteringen en optimalisaties binnen de customer service afdeling.

Wij zoeken geen standaard customer service profiel, maar iemand die inhoudelijk sterk staat en moeiteloos complexe informatie weet te verwerken.

Daarnaast beschik je over:

  • Minstens enkele jaren ervaring binnen een customer service functie.
  • Ervaring in een B2B-omgeving.
  • Sterke administratieve vaardigheden en een nauwkeurige werkwijze.
  • Het vermogen om snel te schakelen tussen verschillende dossiers, klanten en prioriteiten.
  • Een analytische mindset en een uitgesproken oplossingsgerichte aanpak.
  • Een professionele en klantgerichte communicatiestijl.
  • Bachelor werk- en denkniveau.
  • Kennis van ERP-systemen en een goede beheersing van Microsoft Office.
  • Een uitstekende kennis van het Nederlands en een vlotte kennis van het Engels. Kennis van het Frans is een pluspunt.

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Unique Sint-Niklaas's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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