The posting
Job Description:
Job Title: Service Manager
Location: Long Beach, CA
Pay Range: $70-75k annual base, with incentive bonus plan.
We’re hiring a Service Manager to lead our service department in Logn Beach, CA—driving performance, improving consistency, and delivering an exceptional customer experience.
This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.
Why This Role Matters
- Direct impact on store performance, service revenue, and customer satisfaction
- Established team and processes—focus is on leading and optimizing, not rebuilding
- Opportunity for long-term career growth within a stable, mission-driven organization
What You’ll Do
Service Department Leadership
- Lead daily operations of the service department, including workflow, scheduling, and quality control
- Manage, coach, and develop Service Technicians and service staff
- Ensure timely, high-quality vehicle service, repairs, and installations
Performance & Operations
- Drive performance across key metrics:
- Service revenue and profitability
- Technician productivity and utilization
- Turnaround time and workflow efficiency
- Customer satisfaction and retention
- Maintain accountability for department KPIs and operational results
Administrative & Systems Management
- Oversee all service-related administrative functions:
- Work orders, billing, and documentation
- Inventory and parts coordination
- Scheduling and workflow management
- Ensure accuracy, consistency, and compliance across all service records
Systems & Technology Requirements (Key for Success)
We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.
- Experience working in a Dealer Management System (DMS) required (examples: Dealertrack, Reynolds and Reynolds, CDK Global, etc.)
- Dealer track experience strongly preferred.
- Familiarity with CRM systems and service-related software
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Ability to:
- Track and manage technician schedules and work orders digitally
- Use reporting tools to monitor KPIs and performance
- Maintain accurate data entry across service and inventory systems
➡️ Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.
What Success Looks Like (First 6–12 Months)
- Rapid adoption of company systems, workflows, and service processes
- Establish consistent execution across scheduling, communication, and service delivery
- Build trust with team members and customers
- Take full ownership of department performance
- Achieve or exceed service KPIs and productivity targets
What We’re Looking For
Required Qualifications
- 3+ years of automotive or dealership service experience
- 2+ years of leadership experience managing technicians or service teams
- Strong customer service and communication skills
- Proven ability to manage multiple priorities in a fast-paced environment
- High level of organization and accountability
- Strong computer literacy and systems experience, including DMS usage
- Valid driver’s license and acceptable driving history
Preferred Qualifications
- Experience as a Service Manager, Shop Manager, or Fixed Operations leader
- Experience with Dealertrack, Reynolds & Reynolds, or similar DMS platforms
- Demonstrated success improving technician productivity and shop performance
- Experience managing service KPIs and operational reporting
- Mobility or adaptive vehicle experience (a plus)
Key Traits for Success
- Performance-driven: Motivated by results and measurable outcomes
- Administratively strong: Detail-oriented with systems, reporting, and processes
- Customer-focused: Committed to delivering a high-quality experience
- Team-oriented: Works effectively across departments
- Ownership mentality: Proactive and accountable
- Career-focused: Interested in long-term growth and stability
Work Environment
- Combination of office and service shop environment
- Fast-paced, hands-on setting
- Ability to lift up to 30 lbs and work around equipment as needed
About Us
United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
