The posting
Job Description
Summary of Essential Functions
- Perform a variety of clerical tasks, including typing, copying, sorting, distributing, scanning, mailing documents, and completing assigned WQ’s.
- Accurately process data entry into the computer system, handling confidential records with care and attention to detail.
- Adhere to hospital and patient confidentiality policies to ensure compliance and privacy.
- Must have the skills to copy documents effectively and with accuracy as well as well as handle a variety of special projects for the Collections Department with great time sensitivity.
- Performs assigned clerical tasks including but not limited to directing or answering inquiries from employees, patients, patient families, and visitors.
Educational Requirements
- High school diploma or equivalent.
- Strong communication skills, both verbal and written, with proficiency in English.
Qualifications/Knowledge/Skills/Abilities:
- Strong organizational skills with the ability to prioritize tasks based on written and verbal instructions.
- Capable of typing at a minimum speed of 45 words per minute, ensuring accuracy in spelling and grammar when documenting patient account notes.
- Availability to work a 40-hour week, Monday through Friday, with the flexibility to work additional hours as needed.
- Collaborative team player, contributing to overall effectiveness and productivity.
- Basic understanding of debits and credit for account charging and adjustment posting
- Ability to communicate with other persons effectively and courteously over the phone and in person. Demonstrates patient, tact, and persistence to obtain required information for positive results.
Duties and Responsibilities
- Sort, prepare, and distribute daily mail, ensuring timely delivery of insurance-related documents.
- Print and mail insurance claims and medical records to third-party insurers, adhering to strict attention to detail.
- Review, sort, and distribute patient letters, ensuring proper attachments are included before mailing.
- Process and distribute daily claim runs to appropriate staff, ensuring accuracy and confidentiality.
- Handle emailed insurance requests promptly, following confidentiality guidelines and procedures.
- Respond promptly to coworker requests for itemized bills, ensuring accuracy and timeliness.
- Complete assigned work queues (WQs) within deadlines.
- Scan, index, and route correspondence to appropriate WQs, ensuring accurate correspondence types are selected for proper WQ routing and automation workflows.
- Requires good critical thinking skills to investigate credits on accounts.
- Works with insurance follow up team to review insurance credits for refunds.
- Responds timely to request from coworkers and patients on refund request
- Enter account comments and refer inquiries to the appropriate billing staff according to established procedures.
- Works with accounting to resolve uncashed checks to review for state unclaimed
- Maintain proper stock levels for fax and copy machines, replenishing paper as needed by the end of the shift.
- Monitor office and billing supply levels, notifying the Admin Assistant when inventory is low to place orders.
- Collaborate with billing clerk and refund clerk to cover duties as needed and ensure smooth workflow.
- Perform additional tasks as required to support the team and ensure operational efficiency.



