The posting
Job Description
Description
Summary of Essential Functions
- Responsible for achieving in-depth knowledge of assigned Epic clinical applications, and must be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow setting.
- Works closely with application analysts and project teams to ensure that all issues connected to training materials and their use are addressed.
- Identify and analyze potential knowledge or training gaps and create solutions.
Educational Requirements
- High school diploma or equivalent required.
- Must be able to communicate effectively in English, both verbally and in writing.
- Must have a BA/BS Degree or equivalent and 1 year of relevant experience.
Licensure and Certifications
- Nursing or other clinical licensure is required.
- Clinical Informatics certification is preferred but not required for clinical training positions.
- Must complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education
Knowledge/Skills/Abilities
- Classroom teaching experience.
- Strong desktop tool usage including Word, Excel, Outlook and PowerPoint.
- Effective presentation and classroom management skills.
- Effective oral, written communication and follow-up skills.
- Strong interpersonal relationship skills.
- Minimal implementation and/or support experience.
- Self-motivated, detail-oriented, problem solver.
- Excellent project management skills.
- Healthcare experience preferred but not required.
- Experience using eLearning authoring software, recording voiceover, creating video shorts for the purposes of electronic education preferred.
- Knowledge of EMR systems implementations and support preferred.
- Qualified candidates must be able to effectively communicate with all levels of the organization
Physical Requirements
- Primarily works the day shift tour of duty; additional hours may be asked to work other hours as needed, including nights and weekends.
- Expected to frequently provide onsite training and assistance to clinical personnel.
- Will be required to take rotating call to support the applications
- May be expected to lift over twenty five (25) pounds.
- Ability to distinguish between numbers and symbols.
- Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
- Walking and climbing to accomplish tasks.
- Corrected vision and hearing to normal or near normal range.
- Extended periods of sitting and/or walking depending on specific duties.
Duties and Responsibilities
- Obtain Epic certification in three applications and be ready to lead classes in each.
- Build and maintains the master training environment for primary application suites supported.
- Classroom Trainer for multiple clinical applications.
- Maintains the physical classroom spaces to make sure they present a professional and friendly environment.
- Responsible for class materials upkeep, making sure that everything is ready and available when end users come to class.
- Keeps attendance and record grades of end users as well mark their completion of our class.
- Basic familiarity with placing tickets in service desk application for various user and hardware issues.
- Must work to constantly improve presentation skills and classroom management - present to colleagues regularly to master the skill.
- Achieve basic knowledge of Captivate software and eLearning authoring.
- Develop a thorough knowledge of the eLearning QA process and participate regularly with this team.
- Create first draft of application tip sheets under the oversight of senior staff.
- Provide feedback to the training and implementation managers on improvements and updates to the curriculum based on classroom/end user experience.
- Test & validates curriculum and exercises in the training environment prior to their use in class.
- Provides regular feedback on training environment performance and usability based on classroom experience.
- Demonstrates the ability to independently function and master their job responsibilities.
- Attends implementation meetings as representative of the training team to development understanding of training from the operational and application standpoint.
- Starts forming a relationship with the appropriate application teams.
- Maintains positive relationships with the end user base, operation, application and training team colleagues.
- Performs other tasks/responsibilities as necessary.
