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Open nowFirst seen 5 days ago

Customer Service Specialist – L1

uplift-people-consulting52 open roles

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Your applicationOpen nowCustomer Service Specialist – L1uplift-people-consulting

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Location: Madrid, Spain Reporting to: Customer Service & Customer Success Team Lead

We're looking for a Customer Service Specialist – L1 to provide frontline support for customers using a global card issuing and embedded finance solution.

You'll support customers from onboarding through day-to-day product usage, resolve enquiries and ensure more complex cases are effectively escalated and followed through to resolution.

What You'll Do

  • Provide L1 customer support during onboarding and ongoing product usage
  • Support enquiries related to card usage, transactions, FX and payments
  • Guide customers through product functionality and day-to-day use
  • Handle customer conversations escalated from chatbot and digital support channels
  • Resolve L1 enquiries and coordinate L2/L3 escalations with internal teams and financial partners
  • Track cases through resolution and keep customers informed
  • Capture customer feedback and help improve FAQs, onboarding materials and support processes
  • Support key service metrics including response time, resolution time and customer satisfaction

What We're Looking For

  • Experience in Customer Service, Operations or another customer-facing role, ideally within payments, fintech, banking or e-commerce
  • Knowledge of card issuing, FX, payments, acquiring and/or e-commerce is highly desirable
  • Strong communication, problem-solving and case-management skills
  • Comfortable using digital support tools, dashboards and chatbot-assisted journeys
  • Fluent English
  • German, a Baltic language, Slovak or Slovenian is a strong plus

A great opportunity for someone who enjoys hands-on customer interaction, problem-solving and working in a fast-growing fintech environment.

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