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Open nowFirst seen 4 days ago

Sales Director

uplift-people-consulting52 open roles

Where
Fukuoka, Japan
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Your applicationOpen nowSales Directoruplift-people-consulting · Fukuoka, Japan

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The clock on this job

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

About Our Client

Our client is one of the world's leading facility services companies. We are looking for an experienced Sales Director, with a path to Regional Director, to lead our client's regional business in Japan, based in Fukuoka.

Key Qualifications

必須スキル・経験

· 複数拠点での10年以上のリーダーシップ経験。

· 優れた損益管理能力と商業管理能力。

· 営業とオペレーションの両方管理経験。

· B2B営業と顧客管理の豊富な実績。

· 日本語ネイティブレベル、ビジネス英語力。

· 優れた分析力とリーダーシップ能力。

· 日本国内での頻繁な出張が可能なこと。

リーダーシップ属性

· 戦略的思考、自信、回復力。

· 高い倫理観と優れた問題解決能力。

· 顧客中心主義と強固な業務規律。

· 短期・長期戦略の両方実行能力。

Responsibility

地域統括責任者を募集しています

地域統括責任者（RD）は、営業部長（SD）、運営部長（OD）、エリア営業マネージャー（ASM）、シティマネージャー（CM）、コミュニティアソシエイト（CA）を統括する上級リーダーとして、地域における戦略実行、強力な商業成果の達成、世界水準のサービス維持を保証します。また、担当地域の総合的な業績について責任を負います。具体的には：

· 損益計算書（P&L）全体の責任

· 売上成長と収益達成

· オペレーションの卓越性

· 顧客体験と顧客維持

· 全機能にわたる人材リーダーシップ

主な責任範囲

1. 損益管理と商業成果

· 地域収益、収益性、コストパフォーマンスに対する全責任を負う。

· 全ブランド・全拠点における月次成長を達成する。

· 価格設定、販促活動、販売戦略を最適化する。

· データを活用し、稼働率、顧客維持率、EBITDAを改善する。

2. 営業リーダーシップ

· 新規契約、更新契約、アップセルにおける地域営業実績を主導する。

· SD（セールスディレクター）およびASM（アシスタントセールスマネージャー）を管理し、強力なパイプライン管理と成約率を確保する。

· 地域キャンペーン、ブローカー戦略、B2Bアウトリーチを実行する。

· 一貫した資格審査、施設見学、提案書作成、CRM品質を確保する。

3. オペレーションの卓越性

· OD（オペレーションディレクター）およびCM（カスタマーマネージャー）を統率し、センターの基準がグローバル基準を満たすことを保証する。

· ワークスペースの準備状況、サービス提供、コンプライアンスにおける卓越性を維持する。

· 請求業務、入居/退去手続き、オンボーディングの品質を監督する。

· サービスパフォーマンスを保護しつつ、業務効率を向上させる。

4. カスタマーエクスペリエンス＆リテンション

· 地域全体で高いNPS（ネットプロモータースコア）を推進する。

· 体系的なリテンション戦略を実施し、顧客離脱率を低減する。

· フィードバックを監視し、問題を迅速に解決し、エスカレーション対応を確実に行う。

· 顧客第一の文化を強力に醸成する。

5. 人材リーダーシップと文化

· 多層的なチームを率い育成する。

· 採用、研修、業績評価、後継者育成を管理する。

· 責任感と継続的改善を構築する。

· SD/OD/ASM/CM/CAレベルにわたる将来のリーダーを育成する。

· 全役職におけるKPIの理解と達成を確保する。

6. 市場分析と戦略立案

· 市場動向と競合環境の分析

· ブローカー、オーナー、法人顧客との関係構築

· 成長機会の特定と競争力の強化

· 事業・市場ニーズに応じた戦略調整

Job Responsibilities:

As a senior leader overseeing Sales Directors, Operations Directors, Area Sales Managers, City Managers and Community Associates, you will own the region's strategy, commercial results and service standards.

P&L Ownership & Commercial Results

· Take full accountability for regional revenue, profitability and cost performance.

· Deliver month-on-month growth across all brands and locations.

· Optimize pricing, promotional activity and sales strategy.

· Use data to improve occupancy, retention and EBITDA.

Sales Leadership

· Lead regional sales performance across new sales, renewals and upsell.

· Manage Sales Directors and Area Sales Managers to ensure strong pipeline discipline and conversion.

· Execute regional campaigns, broker strategies and B2B outreach.

· Ensure consistent qualification, tours, proposals and CRM quality.

Operations Excellence

· Lead Operations Directors and City Managers to ensure centre standards meet global expectations.

· Maintain excellence in workspace readiness, service delivery and compliance.

· Oversee billing, move-ins/move-outs and onboarding quality.

· Improve operational efficiency while protecting service performance.

Customer Experience & Retention

· Drive high NPS across the region.

· Implement structured retention strategies to reduce churn.

· Monitor feedback, resolve issues quickly and ensure escalations are handled.

· Foster a strong customer-first culture.

People Leadership & Culture

· Lead and develop multi-layer teams.

· Manage recruitment, training, performance and succession planning.

· Build accountability and a culture of continuous improvement.

· Develop future leaders at every level of the regional team.

· Ensure KPIs are understood and delivered across all roles.

Market Intelligence & Strategy

· Analyse market trends and the competitive landscape.

· Build relationships with brokers, landlords and corporate clients.

· Identify growth opportunities and strengthen competitiveness.

· Adjust strategy according to business and market needs.

Candidate Requirements

· 10+ years of multi-site leadership experience.

· Strong P&L and commercial management capability.

· Experience managing both sales and operations.

· Strong B2B sales and customer management background.

· Strong analytical and leadership capabilities.

· Strategic, confident and resilient, with high integrity and strong problem-solving skills.

· Customer-centric with strong operational discipline.

· Able to execute both short-term and long-term strategy.

· Native-level Japanese and business-level English.

· Able to travel frequently within Japan.

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