The posting
Position Overview
Student Services Advisor - Concorde Career Colleges
Pay Range: $27.50 an hour
The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student-centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment.
In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -
- Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
- Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
- Retirement Matching: 50% match on the first 6% of your contributions after 90 days
- Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
- Competitive Insurance: Health, vision, and dental coverage for you and your dependents
- Pet Insurance: Competitive coverage for your furry family members through ASPCA
- Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
What You'll Do
Principal Accountabilities & Deliverables
- Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways
- Assist students in understanding institutional policies, procedures, and resources available to support their success
- Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources
- Conduct one-on-one or group advising sessions to support student engagement and retention
- Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation
- Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs
- Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties
- Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities
- Plan and coordinate student engagement activities to foster a sense of community and belonging
- Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements
- Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives
- Collaborate with faculty, staff, and administration to address student issues and advocate for student needs
- Other duties as assigned.
What You'll Bring
Education / Experience
- Bachelor’s degree in related field (preferred)
- Minimum two (2) years of experience in education field (preferred)
- Three (3) year of experience in a proprietary online higher education environment (preferred)
- Knowledge of student information systems and other technology platforms (preferred)
Skills
- Strong interpersonal and communication skills to build meaningful relationships with a diverse student population
- Conflict resolution skills to handle student interactions with empathy and professionalism
Abilities
- Ability to work collaboratively across departments to support student success
Standard Abilities
- Able and willing to: Communicate, think, learn, and reason Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks Safely ambulate and/or maneuver when on-site at Company locations Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- Ability to gain, understand and apply information and data as it relates essential functions of the position
- Ability to foster long-term relationships with stakeholders
Work Environment
- Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
- This position is designated as: Variable; This position is eligible for a remote, hybrid and/or onsite work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
- Travel Requirements No travel required
About Us
Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.
