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Open nowPosted 9 hours ago

Managed Services Atlassian Consultant

Valiantys18 open roles

Where
Berlin, Berlin, Germany
Work mode
Remote
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Your applicationOpen nowManaged Services Atlassian ConsultantValiantys · Berlin, Berlin, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Valiantys's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Valiantys postings stay open a median of 11 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 9 hours ago

Valiantys median: 11 days open

The posting

About Valiantys

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.

Job Summary

What you will do

  • Investigate customer requests, troubleshoot problems, and provide timely solutions where possible.
  • Escalate complex issues to the appropriate technical expert, ensuring a clear and complete handover.
  • Keep customers informed and engaged through to resolution.
  • Independently deliver core services such as health reviews, office hours, webinars, and standard enablement sessions.
  • Identify risks, inefficiencies, and opportunities to improve customers’ managed environments, then recommend practical optimizations.
  • Encourage adoption and address potential blockers before they become bigger issues.
  • Understand customer needs within the scope of their Managed Services contract and connect recommendations to wider business objectives, involving Sales or Delivery colleagues where relevant.
  • Manage day-to-day customer interactions with clarity, responsiveness, and a solution-oriented approach.
  • Build trust with key customer contacts through ownership, reliability, and consistent follow-through.
  • Act as the main point of contact for Tier 2 customers.
  • Create and maintain useful documentation, including standard operating procedures, how-to guides, troubleshooting steps, and knowledge-base articles.
  • Review colleagues’ documentation and contribute to shared quality standards.
  • Take part in team rituals, knowledge-sharing sessions, workshops, and collaborative problem-solving.
  • Support cross-functional initiatives and help onboard colleagues by sharing your knowledge of our tools and documentation.
  • Experience supporting customers in a technical, consulting, or managed-services environment.
  • Working knowledge of Atlassian products and the ability to troubleshoot operational issues in customer environments.
  • A proactive, service-minded approach: you look beyond the immediate request to identify useful improvements.
  • Clear communication skills and the ability to build productive relationships with customer stakeholders.
  • Confidence delivering enablement sessions or explaining technical topics in an accessible way.
  • Strong documentation habits and a collaborative approach to sharing knowledge with colleagues.
  • The ability to manage day-to-day customer work autonomously and to recognize when an issue needs to be escalated.

Do You Have What It Takes?

  • 5y experience supporting customers in a technical, consulting, or managed-services environment.
  • Working knowledge of Atlassian products and the ability to troubleshoot operational issues in customer environments.
  • A proactive, service-minded approach: you look beyond the immediate request to identify useful improvements.
  • Clear communication skills and the ability to build productive relationships with customer stakeholders.
  • Confidence delivering enablement sessions or explaining technical topics in an accessible way.
  • Strong documentation habits and a collaborative approach to sharing knowledge with colleagues.
  • The ability to manage day-to-day customer work autonomously and to recognize when an issue needs to be escalated.

Why join Valiantys?

  • Sense: Understand your assignments and see the impact of your work.
  • Training: Access the time and budget to develop your skills and build your career.
  • Flexibility: Work in an environment designed to support balance across the different parts of your life.

Why Join Valiantys?

At Valiantys, our people are at the heart of everything we do. We are committed to creating an environment where you can grow, lead, and make an impact.

Meaning : Drive strategic transformation projects and influence outcomes Learning : Continuous development through training, certifications, and communities Flexibility : Hybrid work model supporting work-life balance

Additional benefits:

  • International and multicultural environment
  • Flexible remote work policy
  • 100% covered health insurance (for you and your family)
  • Choice of equipment (PC or Mac)
  • Supportive and collaborative culture

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.

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