The posting
Position Summary
The Service Engineer is a key role within our commercial and business development team. We are seeking a professional with proven technical experience in the installation, programming, and servicing of automated machinery, ideally within the industrial baking or food sector. This position will serve as a primary point of contact with our clients, strengthening relationships while working closely with the sales team to develop new business opportunities in services, spare parts, machinery, and raw materials.
We are looking for a dynamic individual with a strong willingness to learn our business and the flexibility to travel both within and outside of Mexico for more than 70% of the time. This is a remote position, and the candidate can be located anywhere within Mexico.
Position Scope
The Service Engineer role will focus on the installation, technical optimization, and troubleshooting of our equipment and products at customer sites. The position is responsible for planning, coordinating, and monitoring assigned installation and service projects. Additionally, the role will focus on generating commercial insights based on field observations, training customers, developing customized solutions to meet client needs, and promoting our portfolio of release agents as well as other products and services. The candidate is also expected to quickly develop strong expertise in release agent products and their applications in order to provide comprehensive solutions to our clients.
Essential Duties and Responsibilities
- Prepare, schedule, and coordinate assigned field engineering projects. The primary activity will be the installation and servicing of industrial bakery equipment at customer sites across Mexico, Central America, and the Caribbean.
- Maintain, update, and optimize equipment, ensuring that machinery operates according to customer-required specifications.
- Interact with customers to understand their requirements and design equipment solutions that meet those needs.
- Train customers on the proper use and maintenance of our equipment.
- Work closely with equipment manufacturing and sales teams to deliver customer solutions.
- Schedule all installation, service, and customer training activities. Participate in all aspects of planning, design, construction, and installation of equipment at the end-user’s facilities.
- Ensure that installed equipment complies with standards, codes, policies, practices, and specifications, including local regulations and customer requirements.
- Provide remote technical support to customers.
- Execute all activities safely and professionally, following company procedures to ensure work is performed correctly and properly documented.
- Collaborate with the account team leader and other team members to ensure alignment on priorities.
- Develop and manage new and existing accounts, as well as sales opportunities in equipment and products, aligned with business and account strategies.
- Provide continuous feedback to the Vantage manufacturing team to resolve design issues or improve existing equipment.
Note: The functions mentioned above are not exhaustive and may be subject to periodic updates or revisions.
Education & Experience
Education: Ideally, candidates should hold a completed degree in Mechanical, Electrical, Mechatronics, or Automation Engineering, or a related field. We will also consider candidates without a university degree who have proven experience in similar roles, maintenance, or production within the baking or food industry.
Experience: A minimum of 3 years of experience in these roles or in field engineering, project management, field operations, or equipment integration is required.
Knowledge, Skills, & Talents
- Based in Mexico.
- Full-time position. Must be open to traveling on weekends when required.
- Ideally experience in the baking/food industry (not mandatory).
- Hands-on experience in mechanical and/or electrical engineering.
- Ability to diagnose electrical and automation issues in equipment, and to determine and implement solutions.
- Experience reading electrical diagrams and CAD drawings.
- Strong troubleshooting skills in power transmission components (bearings, motors, gearboxes, belts, pulleys), pneumatic systems (air cylinders, valves), hydraulic systems, and electrical circuits.
- Basic mechanical workshop and fabrication skills to modify parts in the field, cut and drill various materials, and disassemble, repair, and reassemble mechanical devices.
- Experience using tools and performing electrical wiring in the field.
- Experience with Rockwell Automation product lines, including SLC-500, PanelView, Logix 5000, PanelView Plus, and related communication software.
- Physical requirements include lifting up to 27 kg and the ability to stand for more than 8 hours.
- Proficiency in MS Office, with comfort in data tracking, document preparation, and reporting.
- Availability to travel domestically and internationally as required (>50% of the time).
- Strong verbal communication skills and ability to write technical reports or documents for internal and external use.
- Strong interpersonal and customer-facing skills, as the role involves extensive interaction within the organization and with clients.
- English proficiency sufficient to read manuals and technical documents, and to maintain effective written and verbal communication with our technical team in the United States.
Equal Employment Opportunity
Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.
About Vantage
Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.
We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.
