The posting
VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge convention to create value for the world’s most ambitious organisations.
Our founding belief is It Only Works If It All Works. That’s why we bring specialists from every discipline - strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond - into one fully integrated challenger network.
We were founded on the principles of simplicity, collaboration and un-preciousness, and we’ve grown by staying true to them. Today, our clients include some of the world’s most recognisable and progressive brands, such as Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easyJet, Primark and Co-op.
VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients and challenge the industry for the better.
THE ROLE
The Receptionist plays a key role in delivering a professional, welcoming, and well-organised workplace experience for clients, visitors, and employees. They will be part of the VCCP House Team, which encompasses support, facilities, and events.
This role supports the daily operations of Reception, meeting rooms, and workplace hospitality services. The Receptionist ensures client areas are maintained to a high standard, meeting spaces are prepared and supported, and visitors receive a seamless and positive experience when attending the office.
The role works closely with the Office Support, Facilities, and Events teams to support meetings, workplace services, and internal events.
With that in mind, this role is a chance for someone with a burning passion for a career in Advertising to get their foot in the door.
DUTIES AND RESPONSIBILITIES
Front of House & Reception
- Main Line Management: Ensure all incoming calls are promptly answered. Maintain the utmost confidentiality while remaining professional and helpful.
- Guest Experience: Deliver a warm, professional welcome. Recognise regular clients and guests, ensuring an efficient, best-in-class experience for visitors and employees alike.
- Daily Operations: Assist with staff and client travel, coordinate couriers and floristry requests, and organise catering/refreshments alongside associated budget tracking.
- Brand Presentation: Work alongside the Front of House team to ensure the reception area reflects our brand with meticulous attention to detail - creating an outstanding first impression.
Meeting Rooms & Hospitality
- Oversee the agency’s meeting room booking system, resolving conflicts and preparing rooms on an ad hoc basis to ensure they are pristine and ready for use.
- Provide refreshments and hospitality support for meetings and VIP client visits.
- Coordinate external catering deliveries, manage hospitality setup and clearing, and maintain kitchen and tea-point areas to a high standard.
Administrative & Operational Support
- Support and collaborate with the FoH team, ensuring high standards of punctuality, professionalism, and presentation are consistently met.
- Drive high levels of internal and external client satisfaction, constantly seeking ways to improve agency service levels and processes.
- Build positive relationships across the business, coordinating courier deliveries, collections, and internal operational logistics smoothly.
Event Support
- Assist with the setup, breakdown, and operational logistics for internal and client events.
- Provide on-the-day support for events, including guest check-in, coordination, and hospitality.
SKILLS & EXPERIENCE REQUIRED
- Industry Experience: Proven experience in a reception, hospitality, or customer service role—ideally within a fast-paced agency, creative, or corporate environment managing a high volume of guests and calls.
- Customer Service Excellence: A 'concierge' mindset; naturally welcoming, attentive, and confident communicating with clients, guests, and senior stakeholders.
- Organisation & Multitasking: Strong ability to prioritise tasks effectively under tight deadlines without compromising on quality or attention to detail.
- Proactivity & Initiative: A natural problem-solver with a strong bias to action; switched-on, adaptable, and able to think quickly on your feet.
- Communication Skills: Clear, professional verbal and written communication skills across all channels.
- Resilience & Teamwork: Calm under pressure, reliable, discreet, and collaborative with a genuine enthusiasm for contributing to agency culture.
- Hours: this role is our 'Late Shift' which is 9:30-6pm. Flexibility is required to support the needs of the business. Reception is open 7:45 am – 6:00 pm, Monday to Friday.
ABOUT YOU
- A passion for advertising, design, and creative culture
- Resilient, positive, and energised by a fast-paced environment where no two days are the same
- Proactive with a hands-on, can-do attitude
- Take pride in your work with meticulous attention to detail
- A natural rapport-builder who is warm, approachable, and a dependable team player
- Embody and champion the agency’s core values
VCCP DE&I STATEMENT
We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via [email protected].
CRIMINAL RECORDS INFORMATION
As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.
