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Open nowFirst seen 5 days ago

Customer Service Specialist - Mandarin (Local Only)

Velenosi&Meredith5,180 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowCustomer Service Specialist - Mandarin (Local Only)Velenosi&Meredith · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Velenosi&Meredith's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the Position Join our team in Kuala Lumpur as a Customer Service Specialist, providing essential support to clients. This role focuses on delivering excellent service in Mandarin, handling a variety of customer inquiries and ensuring a positive experience.

Responsibilities - Provide comprehensive customer service support for inquiries related to post-order, delivery, payment, product pre-orders, product pre-screening calls, and general customer questions. - Deliver high-caliber customer interactions, meeting client standards for call quality reports, call audits, and customer satisfaction. - Develop and maintain strong working expertise in all Client Supported Products. - Ensure innovation and quality in all customer interactions. - Accurately capture all required data elements in internal systems according to training and operational procedures. - Maintain a general awareness of the Client's strengths in the industry. - Assist customers by answering queries relating to their order status, changes, and delivery timeframes.

Requirements - C1 Mandarin level proficiency. - B2 level English Language proficiency (reading, writing, speaking, and aural comprehension). - Bachelor's Degree or at least a Diploma or equivalent in any discipline. - Minimum of 6 months work experience in customer support in any industry (fresh graduates with a relevant degree/diploma are also encouraged to apply).

What's on Offer

  • Attractive remuneration package
  • Miscellaneous company benefits + allowances
  • MYR 3800 base salary + language allowance + KPI bonuses
  • Medical Insurance + EPF

Apply via [email protected] LinkedIn: www.linkedin.com/in/dylan-デ-a78965140

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