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Open nowFirst seen 5 days ago

Customer Success Specialist (Local/Expat): Mandarin | Penang (Malaysia)

Velenosi&Meredith5,180 open roles

Where
Guangzhou, Guangdong Province, China
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Your applicationOpen nowCustomer Success Specialist (Local/Expat): Mandarin | Penang (Malaysia)Velenosi&Meredith · Guangzhou, Guangdong Province, China

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Velenosi&Meredith's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer Success Specialist (Local/Expat) – Mandarin | Livingstone (Malaysia)

Up to RM4500 + Language Allowance (Total up to RM5500 incl. PRC applicants) 24/7 Rotational Shift (5 days work / 2 days off) | Onsite | Start Date: 4 May 2026

We are hiring a Mandarin-speaking Customer Success Specialist to join a fast-paced customer support operation in Livingstone, Malaysia.

This role is open to both local and PRC candidates, offering a strong opportunity to build a career in customer experience and digital support within an international environment.

Key Responsibilities:

  • Support customers with online orders and service requests
  • Handle inbound calls and email queries in a professional manner
  • Process payments and handle sensitive customer data securely
  • Escalate priority issues when required
  • Maintain high service quality and customer satisfaction
  • Collaborate with team members to improve processes and performance
  • Meet KPIs and adhere to company/client policies

Requirements:

  • Fluent Mandarin (C1 level) – spoken, written, and reading
  • B2 English proficiency
  • Diploma or Bachelor's degree in any field
  • Minimum 6 months customer service experience preferred
  • Fresh graduates welcome (Communication / English / related fields)
  • Call centre experience is an advantage

Key Competencies:

  • Strong customer service orientation
  • Excellent communication & active listening skills
  • Ability to handle complaints professionally
  • Calm, analytical, and solution-focused mindset
  • Strong emotional intelligence under pressure
  • Willingness to learn and work in a fast-paced environment

Offer:

  • Up to RM4500 basic + language allowance
  • Total package up to RM5500 (PRC eligible)
  • Structured training and development
  • International working environment
  • Career growth in customer experience operations

Apply via [email protected] LinkedIn: www.linkedin.com/in/dylan-a78965140

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