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Open nowFirst seen 5 days ago

Customer Success Specialist (Local) – Mandarin + Cantonese

Velenosi&Meredith5,180 open roles

Where
Penang, Malaysia
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Your applicationOpen nowCustomer Success Specialist (Local) – Mandarin + CantoneseVelenosi&Meredith · Penang, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Velenosi&Meredith's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer Success Specialist (Local) – Mandarin + Cantonese | Penang (Livingstone)

RM4000–4500 + RM700 KPI + 13th Month Salary | 5-day work week (Rotational shifts) | Onsite | ASAP Start

We are currently hiring a Mandarin + Cantonese-speaking Customer Success Specialist for a leading customer support operation based in Penang (Livingstone).

This role is ideal for candidates who are passionate about delivering excellent customer experiences in a structured, fast-paced support environment.

Key Responsibilities:

  • Handle customer queries via phone, chat, and other channels
  • Assist customers with order status, delivery updates, and service requests
  • Provide clear, professional, and solution-oriented support
  • Ensure accurate data entry into internal systems
  • Maintain high standards of customer satisfaction and service quality
  • Adapt communication style based on customer needs and situations

Requirements:

  • Fluent in Mandarin + Cantonese
  • B2 level English proficiency (spoken and written)
  • Diploma or Bachelor's degree in any field
  • Minimum 6 months customer service experience (preferred)
  • Fresh graduates welcome (especially Communication / English / related fields)
  • Call centre experience is an advantage but not mandatory

Offer:

  • RM4000–4500 base salary
  • RM700 KPI bonus
  • 13th month salary
  • Structured training and onboarding
  • Strong career growth in customer experience roles
  • Onsite role in Penang (Livingstone)

Apply via [email protected] LinkedIn: www.linkedin.com/in/dylan-a78965140

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