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Open nowFirst seen 5 days ago

Customer Success Specialist (Mandarin)

Velenosi&Meredith5,180 open roles

Where
Petaling Jaya, Selangor, Malaysia
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Your applicationOpen nowCustomer Success Specialist (Mandarin)Velenosi&Meredith · Petaling Jaya, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Velenosi&Meredith's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer Success Specialist (Mandarin) – Petaling Jaya, Malaysia

We are hiring a Mandarin-speaking Customer Success Specialist to join a customer support team based in Petaling Jaya, Selangor. This role focuses on delivering high-quality support to customers through phone and email channels.

Key Responsibilities

  • Respond to customer enquiries via inbound calls and email
  • Manage customer concerns and provide accurate information
  • Educate customers on self-service and digital banking options
  • Conduct call-backs for transaction verification when required
  • Request and follow up on supporting documentation
  • Perform KYC-related tasks in accordance with company procedures
  • Identify customer needs and provide appropriate solutions

Working Hours

  • Rotational shifts (24/7 coverage)
  • 5 working days per week, 2 days off

Requirements

  • Fluency in Mandarin and English (spoken and written)
  • Minimum education: SPM or equivalent
  • Strong communication and interpersonal skills
  • Ability to work rotating shifts
  • Customer-focused mindset with problem-solving skills
  • Willingness to learn and adapt

Preferred Qualifications

  • Experience in customer service, especially in banking or financial services, is an advantage

What We Offer

  • Competitive salary
  • Signing bonus of RM 4,000 (subject to terms and conditions)
  • Training and development opportunities

Additional Information

  • Fresh graduates are encouraged to apply
  • No fees are charged at any stage of the recruitment process

Interested? Contact directly:

Marco Velenosi

WhatsApp: +39 334 619 6398

Email: [email protected]

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