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Open nowFirst seen 5 days ago

Customer Success Specialist (Native – Taiwanese)

Velenosi&Meredith5,180 open roles

Where
Kaohsiung City, Taiwan, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success Specialist (Native – Taiwanese)Velenosi&Meredith · Kaohsiung City, Taiwan, Remote

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Customer Success Specialist (Native – Taiwanese) | Penang / Livingstone RM8,500 – RM8,900 (Language allowance included) | 24/7 Rotational Shifts (5 days work / 2 off) | Onsite | WFH 1 month (until visa approval) | ASAP Start

We are hiring a Native Taiwanese Customer Success Specialist to join a high-performing international customer support team based in Penang, Malaysia (Livingstone).

This is a premium opportunity for native speakers looking for a stable, well-paid customer experience role in a structured global support environment.

Key Responsibilities:

  • Support customers with online orders and service-related queries
  • Handle inbound calls and email communication professionally
  • Process payments and sensitive customer data securely
  • Ensure accurate and compliant handling of all customer information
  • Escalate priority issues when required
  • Maintain high service quality and customer satisfaction standards
  • Contribute to continuous improvement of customer experience processes

Requirements:

  • Native Taiwanese speaker (C1+ minimum required)
  • Fluent in English (B2 level or above)
  • Diploma or Bachelor's degree in any field
  • Minimum 6 months customer service experience preferred
  • Fresh graduates welcome (Communication / English / related fields)
  • Strong customer service mindset and emotional intelligence
  • Ability to work in a 24/7 rotational shift environment
  • Call centre experience is an advantage

Key Competencies:

  • Strong customer-first mindset
  • Excellent communication and active listening skills
  • Ability to handle complaints professionally
  • Calm, analytical, and solution-oriented approach
  • Strong adaptability in fast-paced environments
  • Willingness to learn and continuously improve

Offer:

  • RM8,500 – RM8,900 total package (incl. language allowance)
  • WFH for 1 month until visa approval
  • Structured training and onboarding
  • International working environment in Malaysia
  • Strong career growth in CX / customer success operations

Apply via [email protected] LinkedIn: www.linkedin.com/in/dylan-a78965140

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