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Open nowFirst seen 5 days ago

French Customer Support Advisor – Braga, Portugal (Hybrid)

Velenosi&Meredith5,180 open roles

Pay
€930 a month
Where
Barcelos, Portugal, Remote
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Your applicationOpen nowFrench Customer Support Advisor – Braga, Portugal (Hybrid)Velenosi&Meredith · Barcelos, Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Velenosi&Meredith's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

French Customer Support Advisor – Braga, Portugal

Location: Braga, Portugal

Work Model: Hybrid

Schedule: Monday–Friday, rotational shifts between 07:00–18:00

Days Off: Saturday and Sunday

Eligibility Requirements

  • C2/native-level French is mandatory.
  • Candidates must already reside in Portugal and live within 50 km of the Braga office.
  • Only EU citizens or candidates with valid Portuguese residency and work authorization are eligible.
  • No visa sponsorship, relocation support, or accommodation provided.
  • Previous contact centre or customer service experience is an advantage.

Salary & Benefits

  • Base salary: €930 gross/month × 14 salaries
  • Performance bonus: €85/month × 12
  • Welcome bonus: €2,000, paid in 12 monthly instalments during the first year
  • Meal allowance: €7.63 per working day
  • Medical insurance
  • Additional company benefits and perks

Key Responsibilities

  • Assist customers with questions about the application's features, functionality, and user experience.
  • Provide customer support primarily through inbound calls.
  • Support account creation, account management, and balance-related enquiries.
  • Explain the application's features and services clearly.
  • Troubleshoot customer issues and escalate complex cases when necessary.
  • Deliver professional, empathetic, and customer-focused support.
  • Maintain accurate records of customer interactions in line with internal procedures and quality standards.

Requirements

  • Excellent active listening skills and strong verbal and written communication.
  • Ability to explain complex information in a simple, easy-to-understand way.
  • Strong multitasking, resilience, and adaptability.
  • Customer-focused mindset and commitment to excellent service.
  • Collaborative team player who can work effectively under pressure.

Apply Now

Send your CV to [email protected]

LinkedIn: https://www.linkedin.com/in/dylan-デ-a78965140/

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