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Open nowFirst seen 6 days ago

Kundendienstmitarbeiter für Pannenhilfe (Deutsch & Englisch) (m/w/d) in Griechland

Velenosi&Meredith5,180 open roles

Where
Berlin, Germany
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Your applicationOpen nowKundendienstmitarbeiter für Pannenhilfe (Deutsch & Englisch) (m/w/d) in GriechlandVelenosi&Meredith · Berlin, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Velenosi&Meredith's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Standort: Griechenland Arbeitszeit: Schichtbetrieb (Montag - Sonntag)

Über die Position:

Wir suchen einen Kundendienstmitarbeiter (m/w/d) zur Unterstützung von LKW-Fahrern bei Pannen (z. B. Reifenpannen, Motorausfälle). In dieser Rolle nehmen Sie eingehende Anrufe entgegen, erfassen die Vorfälle im CRM-System (z. B. Salesforce) und koordinieren die Pannenhilfe.

Ihre Aufgaben:

Annahme eingehender Anrufe von LKW-Fahrern bei technischen Problemen Erstellung und Verwaltung von Servicefällen im CRM-System Schrittweise Anleitung der Fahrer zur Fehlerbehebung (z. B. grundlegende technische Lösungen) Koordination mit Dienstleistern für schnelle und effiziente Hilfe

Anforderungen:

Sprachkenntnisse:

  • C2 auf Deutsch
  • Englisch mindestens auf B2-Niveau

Kundenservice:

  • Mindestens 1 Jahr Erfahrung im Kundenservice oder Fulfillment
  • Exzellente Zuhörfähigkeiten und empathische Kommunikation
  • Fähigkeit, Kunden durch komplexe Prozesse zu führen
  • Geduldig, belastbar und lösungsorientiert, auch bei schwierigen Anrufen
  • Organisierte und analytische Denkweise

Technische Kenntnisse (von Vorteil, aber nicht zwingend erforderlich):

  • Erfahrung im technischen Support wünschenswert
  • Grundkenntnisse in CRM-Systemen (z. B. Salesforce)
  • Fähigkeit zur Fehlerbehebung bei technischen Problemen
  • Grundlegendes Verständnis der Pannenhilfe-Prozesse für Fahrzeuge
  • Sicherer Umgang mit PC und digitalen Tools

Wir bieten:

Umfassendes Umzugspaket, inklusive:

  • Flugticket & Flughafentransfer (Taxi)
  • 4 Wochen Hotelunterkunft zur Eingewöhnung
  • Übernahme der Maklergebühr für die Wohnungssuche Möglichkeit zur Arbeit in einer internationalen Umgebung Umfassende Schulung und Einarbeitung

Bereit für eine neue Herausforderung? Bewerben Sie sich jetzt!

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