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Open nowFirst seen 5 days ago

Mandarin & Cantonese Customer Service Advisor

Velenosi&Meredith5,180 open roles

Where
Penang, Malaysia
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Your applicationOpen nowMandarin & Cantonese Customer Service AdvisorVelenosi&Meredith · Penang, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Velenosi&Meredith's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

The posting

Overview

We are looking for Mandarin and Cantonese-speaking Customer Service Advisors to support customers with inquiries related to orders, delivery updates, payment issues, product information, and technical support.

Fresh graduates are encouraged to apply. Training will be provided for candidates with strong communication skills and customer-oriented attitudes.

Responsibilities

  • Handle customer inquiries through phone, chat, and email channels
  • Assist customers with order status, delivery updates, and payment-related inquiries
  • Provide technical troubleshooting support for smartphones, tablets, PCs, and related devices
  • Deliver professional and high-quality customer service experiences
  • Resolve customer concerns effectively while maintaining professionalism
  • Document customer interactions accurately in internal systems
  • Work closely with team members and support continuous process improvements
  • Maintain strong product knowledge and stay updated on supported products and services

Requirements

Education

  • Diploma, Bachelor's Degree, or equivalent qualification in any discipline
  • Fresh graduates are welcome to apply

Preferred fields:

  • Mass Communication
  • English for Professionals
  • Communication-related disciplines

Language Requirements

  • Able to communicate fluently in English, Mandarin, and Cantonese
  • Minimum B2 English proficiency required

Experience

  • Minimum 6 months customer service experience is preferred
  • Call center experience is an advantage but not mandatory

Technical Skills

  • Basic technical troubleshooting knowledge
  • Familiarity with smartphones, tablets, PCs, or laptops
  • Comfortable navigating multiple systems and tools

Soft Skills

  • Strong communication and problem-solving skills
  • Customer-focused mindset
  • Able to work independently in a fast-paced environment
  • Positive attitude and willingness to learn
  • Good time management and multitasking abilities
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  1. A CV for this posting

    Written against Velenosi&Meredith's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Velenosi&Meredith's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Velenosi&Meredith's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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