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Open nowFirst seen 5 days ago

Operations Customer Expert – Customer Support | English

Velenosi&Meredith5,180 open roles

Pay
€938 a day
Where
Oeiras, Portugal
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Your applicationOpen nowOperations Customer Expert – Customer Support | EnglishVelenosi&Meredith · Oeiras, Portugal

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Location: Lisbon, Portugal Contract: Full-time | Portuguese Employment Contract Schedule: 40 hours/week | 24/7 Rotating Shifts Language: English – C1/C2

Eligibility: THIS ROLE IS STRICTLY OPEN ONLY TO LOCAL CANDIDATES CURRENTLY RESIDING IN PORTUGAL. Candidates outside Portugal will NOT be considered.

About the Role

Join a top BPO company supporting customers of a leading American AI research and technology organization.

As an Operations Customer Expert, you'll provide professional support to consumers and business users in a fast-paced, innovative environment, helping them resolve issues and get the most from the client's products.

What You'll Do

  • Support customers via phone, email, and chat
  • Handle billing and invoicing enquiries
  • Troubleshoot account access issues
  • Guide and support customers with the use of AI products
  • Provide clear, timely, and helpful responses
  • Deliver excellent customer service and meet quality standards
  • Troubleshoot issues efficiently and escalate when required

Requirements

  • C1/C2 English (written & spoken)
  • Strong communication and problem-solving skills
  • Customer service/support experience is an advantage
  • Comfortable working in a 24/7 rotational environment
  • Ability to manage multiple customer cases independently
  • Passion for technology and AI
  • Must be currently based in Portugal

Salary & Benefits

Base Salary: €938 gross/month Holiday Allowance: €78.17/month Christmas Allowance: €78.17/month Meal Allowance: €7/day (€154/month based on 22 working days)

Estimated monthly gross package: €1,248.33 Performance Bonus: up to €200/month

Additional Benefits

  • Portuguese employment contract
  • 22 days annual leave
  • Holiday & Christmas bonuses paid monthly
  • Private health & dental insurance after contract signature
  • Prepaid meal card
  • Portuguese public holiday benefits
  • Potential permanent contract after 2 years

Training

15 working days | 8 hours/day

Training includes product knowledge, customer management, systems, communication channels, and on-the-job training.

Training is compensated proportionally upon successful completion.

Interested?

Send your updated CV and a short message confirming your current location in Portugal to: [email protected]

LinkedIn: https://www.linkedin.com/in/dylan-デ-a78965140/

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