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Open nowFirst seen 5 days ago

Social Media Support (Non-Voice Customer Service) – Mandarin

Velenosi&Meredith5,180 open roles

Where
Putrajaya, Malaysia
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Your applicationOpen nowSocial Media Support (Non-Voice Customer Service) – MandarinVelenosi&Meredith · Putrajaya, Malaysia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Social Media Support (Non-Voice Customer Service) – Mandarin | KL (Kelana Jaya) RM4200 + RM300 Language Allowance | Night Shift (9pm–6am / 12am–9am) | Onsite – Kelana Centre Point | Start Date: 30 April 2026

We are hiring a Mandarin-speaking Social Media Support Executive for a non-voice customer service role based in Kelana Jaya, Petaling Jaya.

This role focuses on chat and email-based customer support, handling inquiries and resolving issues through written communication channels only.

Key Responsibilities:

  • Handle customer inquiries via chat and email (non-voice support)
  • Provide accurate information on products, services, and policies
  • Resolve customer issues and escalate complex cases when needed
  • Ensure all interactions are properly documented in internal systems
  • Maintain a professional and helpful tone across all written communication
  • Meet shift schedules and performance targets

Requirements:

  • Fluent in written Mandarin (reading & writing)
  • Basic English communication skills
  • Strong typing and written communication skills
  • Good multitasking and time management ability
  • Willing to work rotational night shifts, weekends, and public holidays
  • Onsite role in Kelana Centre Point, Petaling Jaya
  • Customer service experience is an advantage but not mandatory

Offer:

  • RM4200 base salary + RM300 language allowance
  • Stable non-voice support environment
  • Structured training and onboarding
  • Shift-based role with clear schedule rotation
  • Career growth in customer experience / digital support

Apply via [email protected] LinkedIn: www.linkedin.com/in/dylan-a78965140

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