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Open nowPosted 93 days ago

Senior Manager, eBilling Operations

Venable LLP22 open roles

Where
Baltimore, MD, USA
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Your applicationOpen nowSenior Manager, eBilling OperationsVenable LLP · Baltimore, MD, USA

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 93 days ago

The posting

You’re looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That’s why we’re looking for a Senior Manager, eBilling Operations to lead the firm's eBilling function, driving operational excellence, compliance, and process improvements while ensuring the accurate and timely submission of client invoices across firmwide eBilling platforms. This is fundamentally a people-leadership role, and the Senior Manager’s primary responsibility is to build, mentor, and direct a high-performing team.

The ideal candidate will be responsible for...

  • Leading the team responsible for meeting eBilling deadlines, resolving complex eBilling issues, managing client and matter eBilling setups, and ensuring successful transmission of electronic invoices.
  • Creating and delivering training programs, documentation, and guidance to managers, supervisors, team members, attorneys, and Legal Administrative Assistants to support consistent, scalable operations across all firm offices.
  • Overseeing the firm’s eBilling function to ensure the accurate and timely submission of invoices through client-mandated eBilling platforms while maintaining compliance with client billing guidelines and contractual requirements.
  • Overseeing client and matter rate overrides, managing the Firm’s annual rate override reapproval process, and supervising the rate analyst team to ensure accurate and timely processing.
  • Partnering with firm leadership, Billing Managers, Billing Coordinators, attorneys, clients, vendors, and technology teams to resolve issues, improve workflows, and support firmwide eBilling operations.
  • Developing, implementing, and maintaining firmwide eBilling best practices, evaluating workflows, and leading initiatives focused on process improvements, automation, and operational efficiency.

The successful candidate will demonstrate...

  • A combination of successful people leadership with deep legal eBilling expertise and a commitment to operational excellence.
  • A bachelor’s degree in a related field or equivalent experience, along with a minimum of seven years of law firm eBilling.
  • At least three years of people-management experience in a professional services environment, with a demonstrated track record of leading teams through growth, change, and continuous improvement. Strong leadership skills with the ability to develop high-performing teams, build collaborative relationships, serve as a trusted advisor, and successfully lead organizational change.
  • Deep expertise in legal billing workflows and eBilling systems, with strong technology proficiency and the ability to leverage accounting tools to support reporting and client-specific eBilling requirements.
  • Experience driving operational improvements, managing competing priorities, implementing automation, and leading continuous process improvement initiatives.
  • Excellent verbal, written, and interpersonal communication skills, with the ability to effectively communicate complex issues, exercise sound judgment, and collaborate with stakeholders at all levels.
  • Strong critical thinking, organizational, and client service skills, with the ability to manage multiple priorities in a fast-paced environment while consistently delivering high-quality results.

Pay Range for Candidates in Baltimore: $160,000 - $175,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location. Additional compensation may include discretionary bonuses and overtime, if eligible. Overtime wages earned will be paid in compliance with applicable law.

Venable’s benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid vacation and sick time, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm’s benefit offerings upon hire.

Investing your time and talents is no small matter—we know that superior service to our clients starts with an investment in you. Our competitive compensation, comprehensive benefits, and programs that support our employees’ well-being, families, and futures reflect our pride in our people. From our legal administrative assistants to our senior partners, Venable prioritizes the whole person in order to cultivate the most successful of relationships.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.

CORE REQUIREMENTS:

Education:

  • Bachelor's degree in a related field or experience equivalent.

Skills & Technical Requirements:

  • Minimum of seven years of law firm e-billing experience.
  • Experience managing work through others.
  • Deep expertise in legal billing workflows and eBilling systems.
  • Strong technology proficiency and the ability to leverage technology and accounting tools to support reporting and client-specific eBilling requirements.
  • Ability to drive large-scale improvements and manage competing priorities.

Preferred Experience:

  • Advanced knowledge of Aderant and eBillingHub billing platforms.
  • Prior leadership of an eBilling function in a law firm.

Leadership & Management Requirements:

  • Minimum of 3 years of experience managing a team, including overseeing performance, conducting reviews, developing and implementing training, and supervising day-to-day operations. Experience measuring and managing performance at both individual and team levels, with increasing scope and responsibility.
  • Ability to cultivate strong relationships, serve as a trusted advisor within the organization, and foster a positive, engaging environment with a good sense of humor.
  • Ability to drive continuous improvement, enhance operational efficiencies, and implement automation while fostering a culture of continuous learning and growth.
  • Strategic planning and goal-setting abilities, with the agility to adapt to evolving business priorities and support impactful organizational change.

Collaboration & Communication Requirements:

  • Demonstrates strong verbal and written communication skills, effectively engaging individuals at all levels of the organization and conveying complex issues clearly, concisely, and persuasively.
  • Maintains a high level of interpersonal skills, demonstrating poise, tact, and diplomacy in handling sensitive and confidential situations.
  • Demonstrates emotional intelligence by recognizing, understanding, and managing emotions, staying self-motivated, and empathetically navigating relationships. Maintains composure under pressure, adapts to challenges, and fosters a positive, collaborative work environment.
  • Proven ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.

Performance & Critical Thinking Requirements:

  • Client-focused and responsive, with a consultative approach to understanding and meeting needs. Skilled in addressing sensitive inquiries or complaints effectively and in a timely manner.
  • Ability to anticipate challenges and identify and implement effective solutions while considering diverse perspectives.
  • Skilled at exercising discretion and independent judgment while demonstrating strong problem-solving skills with creativity and effectiveness.
  • Sets challenging but achievable goals and deadlines to ensure deliverables expected of team or department, organizes and prioritizes workflow and takes initiative to achieve goals and exceed existing standards.

Quality & Quantity of Work Requirements:

  • Skilled at working in a dynamic, fast-paced environment, effectively managing multiple projects and initiatives simultaneously. Demonstrates strong organizational skills, prioritizes tasks efficiently, and ensures deadlines and business objectives are consistently met.
  • Consistently utilizes systems to organize and track information. Independently identifies resources and techniques to produce quality work. Demonstrates ability to learn from mistakes and to take corrective action; proposes good ideas for solving complex challenges.
  • Motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.
  • Proficient in Microsoft Office applications. Adaptable and quick to learn new technologies as needed. Proactively identifies and adopts technology advancements to facilitate process enhancements and efficiencies.
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