The posting
Job Description
The Butler/Estate Interior Manager is a highly skilled hospitality professional assisting with the daily household operation of a large Palm Beach family estate as well as oversee secondary, seasonal, and additional homes and properties. S/he is responsible for managing the day-to-day operations while delivering exceptional personal service to the property owners and their guests. A sophisticated professional who can anticipate needs, manage a luxury environment, and deliver impeccable personalized service with absolute discretion. This role ensures the household runs smoothly, maintaining the highest standards of organization, discretion, hospitality, and professionalism.
Responsibilities
- Serve as a key figure in ensuring seamless household operations, supervise domestic staff, provide exceptional guest experiences, and unmatched attention to detail across all aspects of private service.
- Provide attentive, anticipatory service to principals and family members; coordinate daily operations across multiple service disciplines.
- Manage day-to-day personal preferences, routines, and lifestyle requirements.
- Deliver Michelin-level food and beverage service (formal and casual dining).
- Responsible for various event planning activities; organizing formal dinners and events, including menu planning, guest lists, and vendor coordination.
- Provide hospitality and service by greeting guests, serving meals and drinks, managing wine cellars, and preparing wardrobes.
- Execute proper etiquette, silver service, and wine presentation standards.
- Oversee table settings, floral arrangements, and ambiance.
- Serve as the primary point of contact for high-profile guests and VIPs; ensuring personalized guest experiences align with principals’ expectations.
- Coordinate travel logistics including private aviation, ground transportation, and packing.
- Manage household inventories such as fine china, wine collections, art collections, and luxury goods.
- Maintain structured service protocols and standards; maintain household manuals, SOPs, and service logs.
- Train junior staff to maintain five-star service standards
- Perform projects and other duties as assigned.
Qualifications
- College degree or Butler certification (Ivor Spencer, British Butler Institute) preferred, but not required.
- At least 5 years of experience in UHNW private service or luxury hospitality.
- Wine, spirits, or hospitality certifications (WSET).
- Proven experience working in high-profile or fully staffed estates.
- Mastery of formal service, etiquette, and household management; experience managing multiple residences.
- Strong conflict management, influencing, and negotiation skills.
- Excellent customer service skills, attention to detail, and proven ability in follow-up commitments.
- Ability to prioritize, multi-task, take initiative, and problem solve while maintaining attention to detail.
- Strong analytical and strategic skills; must be a problem solver, resourceful, and have superior organizational skills.
- Must be able to multi-task and manage a constantly changing schedule and calendar.
- Excellent verbal and written communication skills, and a professional, poised demeanor.
- Ability to manage staff and vendors while serving as a team player; polished, poised and remains calm under pressure.
- Flexibility to work extended hours, weekends, and holidays based on principals’ schedule.
- Travel between residences domestically.
- Always maintain confidentiality.
- Proficient in MS Office Products.
- Valid driver’s license with a driving record that meets Company standards.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, kneel, walk, talk, see, hear, push, pull, climb, bend, and stoop. The employee frequently is required to stand, (for up to 8 eight hours), walk (occasionally on rough terrain/in varying weather conditions), climb, use manual dexterity to operate tools used in the course of work, hear sufficient to hear conversations in person, and via telephone and radio, and vision sufficient for distance sight and to read diagrams, computer screens, manual reports, rules, regulations, laws, and plans. The employee is occasionally required to reach, push, and pull with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Physical dexterity may involve stretching, proper placement of legs, and use of arms and hands in repetitive motions. The employee must be able to maintain constant alertness to the multiple concurrent activities occurring at the site, including the activities of other employees, and contractors, the operation of stationary equipment, and the movement of mobile equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE M/F/V/D
DFWP
