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Open nowPosted 58 days ago

Application Support Engineer

Vichara10 open roles

Where
Brooklyn, NY, United States
Work mode
On site
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Your applicationOpen nowApplication Support EngineerVichara · Brooklyn, NY, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vichara's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 58 days ago

The posting

Company Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description

Primary Responsibilities

  • Hands-on day-to-day user application support
  • Ensuring issues are addressed within specified SLA timeframes
  • Troubleshooting issues and working with others to ensure root causes are identified and remediated
  • Establishing and maintaining key relationships with business stakeholders
  • Communicating with external vendors and Fund Administrators when issues arise
  • Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
  • Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
  • Maintaining application, server and environment configurations
  • Enforcing data, security, application, integration and operational standards and policies
  • Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
  • Documenting issues and resolutions in Confluence knowledge base

Qualifications

Professional Experience

  • Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
  • Strong experience providing end-user/business-facing white glove support
  • Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
  • Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
  • Prior experience in financial services preferred (especially credit & private equity)
  • Experience working with multiple application and staffing vendors
  • Excellent communication, collaboration and interpersonal skills
  • Ability to proactively identify issues and work with delivery teams to mitigate risks
  • Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
  • Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable

Additional Information

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    The review screen in CV Rocket: how each CV was read, round by round.

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