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Open nowPosted 85 days ago

Atlassian Engineer

Vichara10 open roles

Where
Panama City, FL, United States
Work mode
On site
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Your applicationOpen nowAtlassian EngineerVichara · Panama City, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vichara's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 85 days ago

The posting

Company Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description

RESPONSIBILITIES:

Atlassian Cloud Administration

  • Administer, configure, maintain, and optimize Jira, Confluence, and Jira Service Management within the Atlassian Cloud environment.
  • Manage projects, workflows, permission schemes, notification schemes, issue types, screens, and custom fields.
  • Ensure platform stability, performance, and adherence to established best practices.
  • Assist in evaluating and implementing new Atlassian features and enhancements.

Jira Configuration & Process Improvement

  • Design and maintain workflows, request types, forms, automations, and project configurations.
  • Create and maintain dashboards, reports, filters, and metrics to support operational and management reporting.
  • Partner with stakeholders to gather requirements and implement process improvements.
  • Support Agile, ITSM, and business process workflows across multiple departments.

Jira Service Management (JSM)

  • Configure and maintain service projects, portals, queues, SLAs, knowledge articles, and automation rules.
  • Support incident, service request, change management, and asset management processes.
  • Collaborate with service owners to improve service delivery and customer experience.
  • Assist in the design and enhancement of employee and customer-facing service portals.

Confluence Administration

  • Manage spaces, permissions, templates, and content organization.
  • Develop and maintain knowledge management structures and documentation standards.
  • Support integration between Confluence and Jira to improve collaboration and visibility.

Automation & Integrations

  • Develop and maintain automation rules that streamline business and operational processes.
  • Configure and support integrations between Atlassian products and third-party systems.
  • Utilize REST APIs, webhooks, and Marketplace applications to extend platform capabilities.
  • Identify opportunities to reduce manual effort through automation and workflow optimization.

User Support & Enablement

  • Provide Tier 2 and Tier 3 support for Atlassian platform issues.
  • Troubleshoot system, configuration, and workflow-related problems.
  • Train users on platform capabilities and best practices.
  • Create documentation and knowledge resources to improve self-service capabilities.

Platform Maintenance & Security

  • Manage permissions, roles, groups, and access controls.
  • Support audit, compliance, and security requirements.
  • Monitor system health and usage trends.
  • Participate in testing and deployment of new functionality and platform enhancements.

Qualifications

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience.
  • 4+ years of experience administering, designing, and supporting Atlassian platforms in enterprise environments.
  • 4+ years of experience with Jira Service Management (JSM) and IT Service Management (ITSM) best practices.
  • Deep expertise in Jira Cloud administration, workflow architecture, permissions, automation, and governance.
  • Advanced experience with Confluence administration, knowledge management, and enterprise collaboration strategies.
  • Strong experience designing and implementing enterprise-scale automations and integrations.
  • Hands-on experience utilizing REST APIs, webhooks, and integration technologies.

Additional Information

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Vichara's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vichara's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vichara's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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