Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Customer Service Agent Project Business

villeroyboch164 open roles

Where
Armitage
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Agent Project Businessvilleroyboch · Armitage

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on villeroyboch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. villeroyboch postings stay open a median of 22 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 6 days ago

villeroyboch median: 22 days open

The posting

Shape & Create - And make it happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? #shapeandcreate

Job Overview

To qualify project details in order to process pricing case requests across both Residential & Non-Residential Channels. To understanding the customer needs on each project and how and where we can add value. Ensuring accurate data/intelligence is entered in our dedicated salesforce system with an objective of growing our interaction with key trade partners, as well as increasing our conversion rate and share of wallet. You will need a professional, proactive approach to work in this fast paced environment.

Responsibilities/Accountabilities & Duties

  • Ensuring pricing compliance and appropriate DOA has been obtained on applicable pricing requests
  • Proactive outbound calls to a range of customers in the industry to include Architects, Designers, Contractors, Plumbers and Merchants to establish key project details to ensure accurate project pricing
  • Pro-active investigational tracking of projects within defined regional territory Capturing intelligence in our salesforce system ensuring data accuracy and maintenance of critical fields.
  • Supporting mass update periods to ensure a quick and accurate response to the customers while still meeting SLA expectations on new cases that are received.
  • Recognising a taking share opportunity with prospect accounts which can lead to valuable appointments for the External Sales Team
  • Working as a wider team with the External Sales Team and Internal Sales and Bid teams to ensure we meet customers expectations on our Service Level Agreement.
  • Understanding response time requirements when working on pricing enquiries
  • Co-ordinate pricing decisions and communicating to the sales team for decisions
  • Nurturing customer relations from pre-tender through to order placement
  • Demonstrating an understanding of the tender process.
  • Promoting all brands and services at every opportunity via telephone, email, face to face.
  • To meet KPI targets around pricing requests and project tracking to help build project pipeline which will have an impact on transacted sales targets as part of wider channel.
  • Identifying taking share opportunities within the sales pipeline. Recording detail to define and increase our share of wallet.
  • Nurturing customer relationships from pre-tender through to order placement.
  • Track down and confirm a copy of the order from our merchant partner.
  • Demonstrating an understanding of the customer supply chain process.
  • Promoting all brands and services at every opportunity via telephone, email, face-to-face.
  • To meet KPI targets around project and opportunity tracking and transacted sales targets as part of wider channel.

Skills

  • Customer focused
  • Excellent communication skills both verbal and written
  • Data accuracy
  • Understanding of the market and the roles of the customer types. Recognise opportunity
  • Computer literate, the ability to work with Microsoft Office and willingness to learn new systems
  • Ability to work to deadlines and understand how to prioritise your work load
  • Share of wallet, understanding our competitors and the current market
  • Agility and flexibility to be a complete team player and help others as and when required.

Think outside the box with us! #shapeandcreate

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against villeroyboch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on villeroyboch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    villeroyboch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.