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Open nowPosted 596 days ago

Customer Success Manager

violetx4 open roles

Where
Los Angeles, CA
Work mode
Hybrid
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Your applicationOpen nowCustomer Success Managervioletx · Los Angeles, CA

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on violetx's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 596 days ago

The posting

Own the Customer Journey, Drive Growth & Automation

VioletX is hiring a Customer Success Manager (CSM) to ensure our customers get maximum value from our security and compliance solutions while driving expansion and retention. If you’re a proactive, strategic thinker who knows how to upsell, create seamless customer journeys, and leverage AI/automation for scale, this is your chance to build something big.

Why This Role?

  • Own the full customer journey. From onboarding to renewal, you’ll craft and execute strategies that ensure long-term success.
  • Drive growth. You’ll identify opportunities for upselling and expansion—helping customers go deeper with our solutions.
  • Streamline with AI & automation. You’ll use AI-driven insights and workflow automation to ensure every customer is engaged and supported.
  • Metrics-driven impact. You’ll track and optimize customer engagement, retention, and revenue growth.
  • LA-based, hybrid role. Work closely with our team and customers for hands-on collaboration and fast execution.

What You’ll Do:

  • Build and execute customer journeys that improve adoption, retention, and expansion.
  • Ensure every customer is engaged. No account is left behind—you’ll build scalable processes for consistent touch points.
  • Upsell & expand customer accounts. You’ll identify additional solutions that provide value and increase revenue.
  • Leverage AI & automation. Use intelligent workflows to track progress, optimize customer interactions, and scale success.
  • Track key metrics. Own NPS, retention rates, expansion revenue, and engagement metrics—making data-driven decisions.
  • Collaborate cross-functionally. Work with sales, consulting, and engineering to deliver seamless customer experiences.

What We’re Looking For:

  • 3 - 5 years of previous experience in customer success, consulting, or account management. Security or compliance experience is a plus, but not required.
  • You’re proactive and revenue-driven. You don’t just maintain accounts—you grow them.
  • You think in systems. You know how to design scalable customer journeys that drive long-term success.
  • You know how to track and optimize. You’re comfortable with CRM, AI-driven automation, and customer engagement tools.
  • You’re based in Los Angeles, CA. This is an hybrid role where deep collaboration and customer interaction matter.

If you want to own customer relationships, drive revenue, and build scalable automation-driven success strategies, let’s talk.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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