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Open nowFirst seen 5 days ago

Chief Digital and eCommerce Officer

Virtucruit71 open roles

Where
Riyadh, Saudi Arabia
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Your applicationOpen nowChief Digital and eCommerce OfficerVirtucruit · Riyadh, Saudi Arabia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Our client is a large Saudi business with a growing direct-to-consumer footprint and a serious digital ambition. A confidential search is underway to appoint a Chief Digital and eCommerce Officer to own the online channel and lead its next phase of growth.

The Chief Digital and eCommerce Officer will own the online channel as a full P&L and shape the digital customer experience end to end. The role carries the authority and the accountability to professionalize the digital operating model and to make the online business a genuine, profitable, and brand-shaping pillar of the company.

This is a building role. The product, marketing, fulfillment, and customer functions need to be brought together under one digital leader with the experience to deliver.

Responsibilities and Duties

  • Take full ownership of the digital P&L, including revenue, gross margin, contribution margin, and operating profit across web, app, and any marketplace activity.
  • Lead annual planning, monthly forecasting, and the weekly trading rhythm at the standard expected of a serious digital business.
  • Own pricing, promotion, and category economics in close partnership with the rest of the leadership.
  • Own the digital product roadmap across web and app, with a clear, customer-led prioritization framework.
  • Build the in-house product, design, and engineering capability required to operate a modern, conversion-optimized digital storefront.
  • Lead the technology choices that support the online business, in partnership with the broader technology function.
  • Run the online trading operation, including range visibility, search relevance, recommendations, and promotional planning.
  • Develop the marketplace and partner strategy where appropriate.
  • Ensure the online proposition is coherent and commercially optimized.
  • Own the digital customer P&L, including acquisition, retention, lifetime value, and reactivation.
  • Lead performance marketing, SEO, CRM, lifecycle marketing, and loyalty.
  • Build the data, personalization, and segmentation engine that turns a single view of the customer into measurable commercial impact.
  • Lead the fulfillment and last-mile strategy, including the right balance of own and third-party logistics.
  • Own the post-purchase experience end to end, from order confirmation to delivery, returns, and after-sales support.
  • Set the standard for digital customer experience across all touchpoints.
  • Sit on the executive committee as the voice of the customer and the online business.
  • Represent the digital agenda to the Chief Executive Officer and the board.
  • Build a digitally fluent, commercially disciplined team with strong representation of Saudi national talent.

Requirements and Qualifications

  • Twelve to eighteen years in eCommerce, digital, or direct-to-consumer leadership, with at least five years owning a meaningful online P&L.
  • A demonstrable track record of taking a digital channel from low single-digit to material double-digit share of group revenue, profitably.
  • Experience leading a digital function during a period of structural change, including operating model, talent, and platform decisions.
  • Strong commercial instinct, comfortable owning gross margin, contribution margin, and operating profit, not only top-line growth.
  • Fluent in modern digital architecture, including headless commerce, composable platforms, search and personalization, app development, and CDP and CRM tooling.
  • Sharp on performance marketing economics, lifetime value modeling, and the unit economics of last-mile delivery.
  • Confident with marketplace dynamics and third-party seller models where relevant.
  • Direct, data-led, and unafraid to make trade-offs in pricing, range, and investment.
  • Bachelor's degree in business, economics, engineering, or a related discipline. Master's degree or MBA is an advantage.
  • Arabic language is an advantage. English is required.
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