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Open nowFirst seen 3 days ago

eCommerce Director

Virtucruit71 open roles

Where
Riyadh, Saudi Arabia
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Your applicationOpen noweCommerce DirectorVirtucruit · Riyadh, Saudi Arabia

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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Our client is a major Saudi business with a live and growing online channel. A confidential search is underway to appoint an eCommerce Director to lead the day-to-day operation of the channel and drive its commercial performance.

The eCommerce Director is the senior operator who runs the online channel on a daily, weekly, and monthly basis. This is a hands-on, trading-led role. The successful candidate will know what a strong online business looks like in the moment, will live inside the numbers, and will be comfortable making fast, evidence-based decisions on pricing, promotion, product placement, and operations.

Responsibilities and Duties

  • Run the daily and weekly trading rhythm for the online channel, including sales, conversion, basket size, traffic, and contribution by category.
  • Own the online promotional calendar in coordination with the commercial and marketing teams, with disciplined pre and post-event analysis.
  • Manage online pricing execution, exclusivity, and competitive positioning across categories.
  • Own how the assortment is presented online, including taxonomy, search, recommendations, content quality, and category visualization.
  • Drive a structured content roadmap to lift conversion and average order value across priority categories.
  • Run the site merchandising calendar in lockstep with the buying and category teams.
  • Manage the day-to-day operational performance of the online channel, including order management, delivery service levels, returns, and customer escalations.
  • Work hand in hand with the supply chain team to maintain availability, accuracy, and speed.
  • Own the operational metrics reported to senior leadership.
  • Build and run the weekly trading pack, with clear, decision-grade insight, not vanity dashboards.
  • Identify the small set of operational levers that drive disproportionate value, and execute against them.
  • Develop the analytics capability the channel needs.
  • Lead a team of trading, merchandising, content, and operations specialists with clear targets and weekly accountability.
  • Develop Saudi national talent inside the channel as a deliberate part of the role.
  • Set the cadence and the standard of execution for the wider digital organization.

Requirements and Qualifications

  • Ten to fifteen years in eCommerce or direct-to-consumer roles, with at least three to five years at Director or Head of eCommerce level.
  • Direct, recent ownership of online trading, including weekly P&L accountability, promotional execution, and site merchandising.
  • Experience leading the operational side of a high-growth online channel.
  • Sharp trading instinct, with the ability to read the numbers and act inside the week.
  • Strong operational discipline across order management, fulfillment, customer service, and returns.
  • Working fluency in modern eCommerce tooling, including content management, search, personalization, and analytics platforms.
  • Clear, evidence-based decision-making style. Comfortable challenging internal and external partners constructively.
  • Track record of building and developing operating teams in fast-moving environments.
  • Operator, not strategist. Comfortable owning the execution while others set the direction.
  • Bachelor's degree in business, marketing, engineering, or a related discipline.
  • Arabic language is an advantage. English is required.
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