The posting
We are seeking a highly reliable and hands-on ICT Specialist to provide end-to-end technical support across the organization. The role covers Level 1 to Level 3 support, requiring a proactive, can-do attitude, strong technical expertise, and the ability to operate independently while supporting a dynamic industrial environment.
Key Responsibilities
- Provide 1st to 3rd level IT support in a timely and efficient manner
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain: Network infrastructure Laptops and desktops Printers and peripherals Wi-Fi systems CCTV systems
- Perform network cabling, termination, and setup
- Use basic hand tools to install and mount devices (e.g., drilling, fixing equipment)
- Maintain accurate and up-to-date technical documentation
- Support daily IT operations and ensure minimal downtime
- Mentor junior team members and provide technical guidance
- Coordinate with vendors and external service providers
- Build and maintain strong relationships with internal users and stakeholders
- Assist in running IT operations for the office/site as required Candidate Profile – Must-Haves Education Diploma in IT or a related field OR Minimum 10+ years of proven hands-on experience Certifications (Preferred) Relevant IT certifications (e.g., networking, hardware, or systems administration) Experience Minimum 10 years of experience in IT support roles Functional Expertise Strong experience in: Network setup and configuration Hardware installation and troubleshooting Wi-Fi and CCTV systems Network cabling and termination Practical, hands-on technical skills (including use of basic tools) Ability to manage IT operations independently when required Industry Background Experience in Mining or Industrial environments is highly preferred Technical & Soft Skills Strong troubleshooting and problem-solving abilities Excellent multitasking skills with the ability to prioritize tasks Proactive, can-do attitude Strong communication and interpersonal skills Ability to work under pressure in a fast-paced environment Team-oriented with the ability to integrate into company culture High level of accountability and reliability Languages English: Fluent (spoken and written) – Mandatory Arabic: Preferred



