The posting
🚀 Join Visor.ai as an Implementation Specialist!
At Visor.ai, we are on a mission to revolutionise AI and automation for Contact Centers. We humanize AI Agents so companies can automate up to 85% of customer interactions, boosting efficiency without compromising experience.
Founded in 2016 with big dreams and an innovation award, we have grown into a trusted AI partner for leading customers across multiple industries and countries. Now, we are looking for an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions!
🤖 Your Mission As an Implementation Specialist, you will play a central role in customer success: from functional platform implementation to project management, ensuring every client gets real value from our solution.
🎯 What you’ll do
🛠️ Functional Implementation & Project Management
- Deliver end-to-end implementation of Visor.ai for new clients.
- Configure the platform: conversational flows, rules, channels, permissions, and data.
- Conduct requirements gathering sessions and translate them into practical configurations.
- Coordinate with technical teams to ensure aligned and quality deliveries.
- Manage implementation projects, ensuring deadlines and client alignment.
- Support testing, training, and go-live.
🤝 Customer Management & Continuous Success
- Act as the main point of contact for enterprise clients post go-live.
- Monitor solution adoption, satisfaction, and continuous value.
- Identify improvement and growth opportunities.
- Conduct regular operational and strategic meetings with clients.
💼 Renewal, Upsell & Cross-sell
- Manage contract renewal processes.
- Identify upsell and cross-sell opportunities (new channels, additional use cases).
- Collaborate with product and sales to define expansion proposals.
😎 What we’re looking for
- Minimum of 3 years of experience in customer-facing roles (Customer Success, Account Management, Project Management, or similar).
- Experience in contact centers (ideally with knowledge of operations, metrics, and challenges) is mandatory.
- Ability to lead projects with multiple stakeholders and technical teams.
- Autonomous, analytical, and customer-oriented mindset.
- Excellent communication skills (oral and written).
- Fluent in Portuguese and English (Spanish is a plus).
- Experience in the banking and insurance sectors is a plus.
🎁 What’s in It for You?
💰 Competitive compensation package 🩺 Health insurance 🚀 Career growth opportunities 🎟 Access to training, events, and conferences 🏡 Remote First model – and if you stop by one of our offices, get ready for: ☕ Free coffee | 🎮 Arcade machines | 🌇 Rooftops & terraces | 🎉 Team events | 😃 A lot of fun!
Ready to shape the future of AI with us? Apply now!



