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Open nowPosted 32 days ago

Implementation Specialist

visorai-16920094732 open roles

Where
Portugal Remote, Portugal
Work mode
Remote
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Your applicationOpen nowImplementation Specialistvisorai-1692009473 · Portugal Remote, Portugal
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  4. 13.2%14 days
  5. 34.6%30 days
This job: posted 32 days ago

The posting

🚀 Join Visor.ai as an Implementation Specialist!

At Visor.ai, we are on a mission to revolutionise AI and automation for Contact Centers. We humanize AI Agents so companies can automate up to 85% of customer interactions, boosting efficiency without compromising experience.

Founded in 2016 with big dreams and an innovation award, we have grown into a trusted AI partner for leading customers across multiple industries and countries. Now, we are looking for an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions!

🤖 Your Mission As an Implementation Specialist, you will play a central role in customer success: from functional platform implementation to project management, ensuring every client gets real value from our solution.

🎯 What you’ll do

🛠️ Functional Implementation & Project Management

  • Deliver end-to-end implementation of Visor.ai for new clients.
  • Configure the platform: conversational flows, rules, channels, permissions, and data.
  • Conduct requirements gathering sessions and translate them into practical configurations.
  • Coordinate with technical teams to ensure aligned and quality deliveries.
  • Manage implementation projects, ensuring deadlines and client alignment.
  • Support testing, training, and go-live.

🤝 Customer Management & Continuous Success

  • Act as the main point of contact for enterprise clients post go-live.
  • Monitor solution adoption, satisfaction, and continuous value.
  • Identify improvement and growth opportunities.
  • Conduct regular operational and strategic meetings with clients.

💼 Renewal, Upsell & Cross-sell

  • Manage contract renewal processes.
  • Identify upsell and cross-sell opportunities (new channels, additional use cases).
  • Collaborate with product and sales to define expansion proposals.

😎 What we’re looking for

  • Minimum of 3 years of experience in customer-facing roles (Customer Success, Account Management, Project Management, or similar).
  • Experience in contact centers (ideally with knowledge of operations, metrics, and challenges) is mandatory.
  • Ability to lead projects with multiple stakeholders and technical teams.
  • Autonomous, analytical, and customer-oriented mindset.
  • Excellent communication skills (oral and written).
  • Fluent in Portuguese and English (Spanish is a plus).
  • Experience in the banking and insurance sectors is a plus.

🎁 What’s in It for You?

💰 Competitive compensation package 🩺 Health insurance 🚀 Career growth opportunities 🎟 Access to training, events, and conferences 🏡 Remote First model – and if you stop by one of our offices, get ready for: ☕ Free coffee | 🎮 Arcade machines | 🌇 Rooftops & terraces | 🎉 Team events | 😃 A lot of fun!

Ready to shape the future of AI with us? Apply now!

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