Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

Customer Success Manager

VitalSource6 open roles

Where
Milton Keynes, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerVitalSource · Milton Keynes, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VitalSource's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 72 days ago

The posting

VitalSource®, is hiring a(n) Customer Success Manager to contribute to our International Publisher Success team located in Milton Keynes, United Kingdom. This is a hybrid role, predominantly home-based, with some in-office days and travel required.

Summary: Our International Publisher Success team manages relationships with some of the world's largest academic publishers globally outside of North America, helping them get the most from their partnership with VitalSource and driving sustainable growth across their digital portfolios. We're looking for a Customer Success Manager (Publisher) to join our international team. This is a relationship-first role, you'll own a portfolio of academic publisher accounts across an assigned region, acting as their primary point of contact and internal advocate at VitalSource.

Your job is to understand your publishers' commercial and operational goals, surface opportunities, and flag risks early. When issues arise, you'll troubleshoot, escalate where needed, and see problems through to resolution. You'll work cross-functionally with multiple internal teams, and you'll be expected to represent your publishers' interests credibly and assertively.

This is a complex environment. Publishers work across multiple products and business models, each with different commercial structures, platform requirements, and stakeholder landscapes. You'll need to get across that complexity and hold it across a portfolio of accounts at different stages of maturity

Key Responsibilities:

  • Own and manage a portfolio of international publisher accounts, serving as their primary relationship contact at VitalSource
  • Drive account health by helping publishers meet their goals, navigate industry challenges, and get maximum value from their partnership with VitalSource
  • Lead publisher discovery conversations, reviews, and strategic check-ins tailored to each account's goals and maturity
  • Identify and escalate risks early, churn signals, platform friction, contractual ambiguity, rather than waiting for publishers to raise them
  • Work collaboratively with internal teams
  • Step in confidently when a publisher has an issue, troubleshooting, coordinating internally, and keeping the publisher informed throughout
  • Contribute to team processes, documentation, and internal knowledge-sharing, this team runs on good process, and everyone is expected to maintain it
  • Represent publisher needs clearly and credibly in conversations with internal teams
  • Use various internal systems, analytics, and project management platforms as part of your daily workflow

Required Qualifications:

  • Bachelor’s degree or directly related year-for-year experience
  • 3 years’ experience in a customer success, account management, or publisher relations role within edtech, digital publishing, or higher education technology
  • Genuine understanding of how academic publishers operate their commercial pressures, digital distribution priorities, and institutional sales cycles
  • Demonstrated ability to manage a complex, multi-account portfolio without losing quality or detail on individual relationships
  • Confidence working cross-functionally, with other departments, holding your own in those conversations
  • Strong written and verbal communication; able to adapt tone and framing for publisher contacts, internal stakeholders, and senior leadership
  • Comfortable with ambiguity and incomplete information, you can make a sound judgment call without waiting for perfect data
  • Experience using multiple systems as working tools, not just record systems
  • Organised and process-driven, you document, you follow up, and you close loops without being chased
  • Familiarity with the broader digital textbook and library platform ecosystem

Physical Requirement:

  • Work Environment: This role is based in a standard office environment.
  • Physical Requirements: Sedentary work requiring extended periods at a workstation.

What We Offer:

  • Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds.
  • Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare.
  • Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health.
  • Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement.
  • Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel.
  • Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances.
  • Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury.
  • Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes.
  • Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents.
  • Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education.

Who We Are:

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/ and follow us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

  • EEO/AA Employer/Vet/Disabled
  • We participate in EVerify.
  • EEO Poster in English
  • EEO Poster in Spanish
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against VitalSource's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on VitalSource's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    VitalSource's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.