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Open nowPosted 175 days ago

Quality and Performance Analysis Specialist

Viva Armenia6 open roles

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Your applicationOpen nowQuality and Performance Analysis SpecialistViva Armenia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Viva Armenia's own form.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Viva Armenia postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 175 days ago

Viva Armenia median: 7 days open

The posting

JOB DESCRIPTION: Quality and Performance Analysis Specialist is responsible for supervision of Network Qualitative operational Indicators KPI/KQI and management of databases. H/She is also responsible for detecting and analyzing the issues in the network, ensuring quality of the network and services.

JOB RESPONSIBILITIES:

  • Participate in the planning works related to the expansion and development of
  • RAN and transmission networks;
  • Submit necessary reports, create databases, ensure data archiving;
  • Collect documents necessary for sites, implementation, develop and supervise the database based on the collected documents;
  • Monitor and make proposal for parameters tuning for sites with lower performance.
  • Ensure performance monitoring of all Network domains: Core CS/PS, RAN, Trans, VAS, etc)
  • Handling customer complaints, analyze and solve, and/or distribute to relevant teams in TD and also in the Company, convince proper feedback;
  • Analyze the current traffic and coverage quality and edit complaints in regards to the coverage and prepare responds;
  • Evaluate different activities and incidents in the network;
  • Collect and prepare various data, submit daily, weekly/monthly quarterly reports.

REQUIRED QUALIFICATIONS:

  • Higher education, 1-2 years of corresponding work experience in a
  • Telecommunication Company in dealing with technical processes and good knowledge of associated services;
  • Knowledge on the construction of cellular networks and qualitative indicators;
  • Experience in dealing with CC complaints;
  • Language skills: Armenian, Russian and English;
  • Computer skills (MS Office);
  • Analytical and reporting skills;
  • Communication, Teamwork and cooperation skills;
  • Result/customer oriented.
  • Adaptability/Flexibility;
  • Problem solving and ability to work under pressure.

Join us and you will receive:

  • Health Insurance;
  • Monthly business mobile package;
  • Bonuses;
  • Learning and development opportunities,
  • A number of paid days off;
  • Competitive compensation and benefits package.

Viva ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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