The posting
Job description: Viva is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.
Job responsibilities
- Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;
- Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);
- Provide technical support in products/services activation/ deactivation procedures;
- Sell mobile phones/devices, data devices & accessories;
- Provide service to the customers in prepaid / postpaid products, voice and data tariffs;
- Prepare reports;
- Ensure handling of customer claims and complaint;
- Ensure confidentiality of the customer data and the Company activities/ standards.
Required qualifications
- Higher education;
- Work experience in the customer service or sales will be an advantage;
- Awareness of different transactions in billing systems is a plus;
- Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
- PC skills (Word, Excel);
- Linguistic skills: Armenian, Russian and English languages;
- Effective team working and time-management skills;
- Good organizational, communication and negotiation skills;
- Conflict and stress management skills.
Join us and you will receive:
- Health Insurance;
- Monthly business mobile package;
- Bonuses;
- Learning and development opportunities,
- A number of paid days off;
- Competitive compensation and benefits package.
Viva ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.



