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Open nowPosted 3 days ago

Clinic Manager

VLIFE (HLM) PTE. LTD.

Pay
SGD 2,700 – SGD 3,200 a month
Where
Singapore
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Your applicationOpen nowClinic ManagerVLIFE (HLM) PTE. LTD. · Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VLIFE (HLM) PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 3 days ago

The posting

We are seeking a results-driven and proactive Clinic Manager to oversee the daily operations and performance of our clinic. The ideal candidate will play a key role in growing clinic performance, building a high-performing team, and ensuring exceptional patient experience, including effective handling of patient feedback and service recovery.

Key Responsibilities

Clinic Performance & Growth

  • Monitor and analyze clinic performance metrics, including patient visits, conversion rates, revenue, and service utilization.
  • Develop and implement strategies to increase patient numbers and drive clinic growth.
  • Track and review weekly and monthly clinic statistics to identify improvement opportunities.
  • Work closely with management to achieve clinic performance targets and operational KPIs.
  • Identify operational gaps and implement improvements to enhance clinic efficiency and productivity.

Team Leadership & Development

  • Lead, motivate, and develop the clinic team to achieve performance goals and deliver excellent service.
  • Conduct regular performance reviews, coaching, and team development sessions.
  • Manage staff schedules, attendance, and productivity to ensure optimal clinic operations.
  • Foster a positive, collaborative, and high-performance team culture.

Clinic Operations

  • Oversee daily clinic workflows, including appointment scheduling, patient flow management, and facility maintenance.
  • Ensure efficient clinic operations to minimise patient waiting time and maximize service delivery.
  • Monitor and maintain clinic supplies, equipment, and inventory levels.
  • Manage billing processes and clinic financial administration.
  • Ensure compliance with healthcare regulations, safety protocols, and quality standards.
  • Maintain accurate documentation, reports, and operational procedures.

Customer Service & Patient Experience

  • Maintain a high standard of customer service and patient care throughout the clinic.
  • Monitor patient feedback and continuously improve the overall patient journey.
  • Professionally handle patient feedback, complaints, and service recovery situations to restore patient trust and satisfaction.
  • Implement service improvements to enhance patient retention and long-term engagement.

Requirements

  • Minimum 4–5 years of experience in operations or clinic management, preferably in the healthcare industry.
  • Diploma in Healthcare Administration, Business Administration, or a related field.
  • Strong ability to analyse clinic statistics and drive business performance.
  • Proven experience in team leadership and staff development.
  • Strong customer service mindset with experience in complaint handling and service recovery.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced healthcare environment.
  • Willingness to support neighbouring clinics through cross-deployment when required.
  • Able to work shifts, including weekends and evenings when required.

Posting text belongs to the employer. Removal requests: contact us.

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